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作者：Liu, Ying; Aron, Ravi
作者单位：Shanghai University of Finance & Economics; Johns Hopkins University
摘要：We study the determinants of output quality in offshore business process outsourcing (BPO). Firms can exert control over output quality through incentives formally written into contracts and allow both clients and providers to manage the offshore agents creating a dual governance mechanism. We use a combination of two data sets, a cross sectional data set of 139 processes and a balanced panel data set comprising 21 processes with 36 observations per process, to investigate the impact of differ...
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作者：Pant, Gautam; Sheng, Olivia R. L.
作者单位：University of Iowa; Utah System of Higher Education; University of Utah
摘要：Competitive isomorphism refers to the phenomenon of competing firms becoming similar as they mimic each other under common market forces. With the growing presence of firms as well as their consumers and suppliers on the Web, we discover a parallel phenomenon of online isomorphism wherein the Web footprints of competing firms are found to overlap. We propose new online metrics based on the content, in-links, and outlinks of firms' websites to measure the presence of online isomorphism as well ...
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作者：Constantinides, Panos; Barrett, Michael
作者单位：University of Warwick; University of Cambridge
摘要：In this paper, we examine the challenges around the development and scalability of information infrastructures. We identify two possible solutions proposed in the literature, one emphasizing more top-down control and the need for a clear IT governance framework, and a second arguing for a more flexible approach since absolute control is impossible and only leads to drift and unintended outcomes. We suggest that there is a clear gap in the literature in better understanding how to govern the de...
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作者：Yaraghi, Niam; Du, Anna Ye; Sharman, Raj; Gopal, Ram D.; Ramesh, Ram
作者单位：Brookings Institution; State University of New York (SUNY) System; University at Buffalo, SUNY; University of Connecticut
摘要：Health Information Exchanges (HIE) are becoming integral parts of the national healthcare reform efforts, chiefly because of their potential impact on cost reduction and quality enhancement in healthcare services. However, the potential of an HIE platform can only be realized when its multiple constituent users actively participate in using its variety of services. In this research, we model HIE systems as multisided platforms that incorporate self-service technologies whose value to the users...
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作者：Joseph, Damien; Ang, Soon; Slaughter, Sandra A.
作者单位：Nanyang Technological University; University System of Georgia; Georgia Institute of Technology
摘要：This study draws on distributive justice, human capital, and stigmatization theories to hypothesize relationships between relative pay gap and patterns of job mobility. Our study also expands the criterion space of job mobility by contrasting different job destinations when information technology (IT) professionals make job moves. We examine three job moves: (a) turnover to another IT job in a different firm, (b) turnaway-within to a non-IT job, and (c) turnaway-between to a different firm and...
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作者：Bardhan, Indranil; Oh, Jeong-ha (Cath); Zheng, Zhiqiang (Eric); Kirksey, Kirk
作者单位：University of Texas System; University of Texas Dallas; University System of Georgia; Georgia State University; University of Texas System; University of Texas Southwestern Medical Center
摘要：Mitigating preventable readmissions, where patients are readmitted for the same primary diagnosis within 30 days, poses a significant challenge to the delivery of high-quality healthcare. Toward this end, we develop a novel, predictive analytics model, termed as the beta geometric Erlang-2 (BG/EG) hurdle model, which predicts the propensity, frequency, and timing of readmissions of patients diagnosed with congestive heart failure (CHF). This unified model enables us to answer three key questio...
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作者：Oh, Onook; Eom, Chanyoung; Rao, H. R.
作者单位：University of Colorado System; University of Colorado Denver; Hanyang University; State University of New York (SUNY) System; University at Buffalo, SUNY
摘要：This study explores the role of social media in social change by analyzing Twitter data collected during the 2011 Egypt Revolution. Particular attention is paid to the notion of collective sense making, which is considered a critical aspect for the emergence of collective action for social change. We suggest that collective sense making through social media can be conceptualized as human-machine collaborative information processing that involves an interplay of signs, Twitter grammar, humans, ...
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作者：Aggarwal, Rohit; Kryscynski, David; Midha, Vishal; Singh, Harpreet
作者单位：Utah System of Higher Education; University of Utah; Brigham Young University; Illinois State University; University of Texas System; University of Texas Dallas
摘要：For organizations to achieve the benefits of new information technology (IT) systems, their users must adopt and then actually use these new systems. Recent models help to articulate the potentially different explanations for why some users will adopt and then continue using new technologies, but these models have not explicitly incorporated IT knowledge. This is particularly important in contexts where the user base may be non-IT professionals-i.e., the users may vary substantially in their b...
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作者：Ruckman, Karen; Saraf, Nilesh; Sambamurthy, Vallabh
作者单位：Simon Fraser University; Michigan State University; Michigan State University's Broad College of Business
摘要：Information technology (IT) services vendors operate in a highly competitive but also institutional environment that render their service-line offerings mutually observable. This suggests that imitation of rivals' decisions can be an efficient means for IT vendors when reconfiguring their service-line offerings. To explore how such imitation unfolds in this sector, we estimate a series of logistic regression models of 116 IT vendors' service-line choices over three time periods. First, from th...
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作者：Johnson, Steven L.; Safadi, Hani; Faraj, Samer
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Stevens Institute of Technology; McGill University
摘要：Compared to traditional organizations, online community leadership processes and how leaders emerge are not well studied. Previous studies of online leadership have often identified leaders as those who administer forums or have high network centrality scores. Although communication in online communities occurs almost exclusively through written words, little research has addressed how the comparative use of language shapes community dynamics. Using participant surveys to identify leading onli...
