Role of Social Media in Social Change: An Analysis of Collective Sense Making During the 2011 Egypt Revolution

• 成果类型: Article
• 署名作者: Oh, Onook; Eom, Chanyoung; Rao, H. R.
• 署名单位: University of Colorado System; University of Colorado Denver; Hanyang University; State University of New York (SUNY) System; University at Buffalo, SUNY
• 刊物名称: INFORMATION SYSTEMS RESEARCH
• ISSN/ISSBN: 1047-7047
• DOI: 10.1287/isre.2015.0565
• 发表日期: 2015
• 页码: 210-223
• 关键词: natural-language use; Information flows; TECHNOLOGY

摘要

This study explores the role of social media in social change by analyzing Twitter data collected during the 2011 Egypt Revolution. Particular attention is paid to the notion of collective sense making, which is considered a critical aspect for the emergence of collective action for social change. We suggest that collective sense making through social media can be conceptualized as human-machine collaborative information processing that involves an interplay of signs, Twitter grammar, humans, and social technologies. We focus on the occurrences of hashtags among a high volume of tweets to study the collective sense-making phenomena of milling and keynoting. A quantitative Markov switching analysis is performed to understand how the hashtag frequencies vary over time, suggesting structural changes that depict the two phenomena. We further explore different hashtags through a qualitative content analysis and find that, although many hashtags were used as symbolic anchors to funnel online users' attention to the Egypt Revolution, other hashtags were used as part of tweet sentences to share changing situational information. We suggest that hashtags functioned as a means to collect information and maintain situational awareness during the unstable political situation of the Egypt Revolution.