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作者：Chan, Hing Kai; Wang, Xiaojun; Lacka, Ewelina; Zhang, Min
作者单位：University of Nottingham Ningbo China; University of Bristol; University of Strathclyde; University of East Anglia
摘要：In the last decade, social media platforms have become important communication channels between businesses and consumers. As a result, a lot of consumer-generated data are available online. Unfortunately, they are not fully utilized, partly because of their nature: they are unstructured, subjective, and exist in massive databases. To make use of these data, more than one research method is needed. This study proposes a new, multiple approach to social media data analysis, which counteracts the...
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作者：Dixon, Michael J.; Thompson, Gary M.
作者单位：Western University (University of Western Ontario); Cornell University
摘要：Past researchers have found evidence that customers consider the sequence of event utility when evaluating past and future service experiences. Specifically, the evidence confirms that the placement of a peak event, the utility of the last event, and the slope of event utility over time all affect customer behavior and perception. We formulate an optimization problem with a focus on optimizing schedule sequence characteristics in order to maximize customer experiences. We discuss possible cont...
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作者：Ceran, Yasin; Singh, Harpreet; Mookerjee, Vijay
作者单位：Santa Clara University
摘要：In Online Movie Rental Systems, customer desire to rent can often be observed before the actual consumption occurs. Desire represents uncensored (or true) demand information. Hence, the impact of inventory decisions (numbers of physical copies of different movies) can be accurately traced to the creation of desire (via Word-of-mouth), and then to rental. Word-of-Mouth (WOM) has been recognized as one of the most influential sources of information transmission, especially for experience goods. ...
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作者：Luo, Ting; Gao, Long; Akcay, Yalcin
作者单位：University of Texas System; University of Texas Dallas; California State University System; California State University Fullerton; University of California System; University of California Riverside; Koc University
摘要：We study a joint capacity leasing and demand acceptance problem in intermodal transportation. The model features multiple sources of evolving supply and demand, and endogenizes the interplay of three leversforecasting, leasing, and demand acceptance. We characterize the optimal policy, and show how dynamic forecasting coordinates leasing and acceptance. We find (i) the value of dynamic forecasting depends critically on scarcity, stochasticity, and volatility; (ii)traditional mean-value equival...
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作者：Bockstedt, Jesse; Druehl, Cheryl; Mishra, Anant
作者单位：University of Arizona; George Mason University
摘要：Innovation contests are increasingly adopting a format where submissions are viewable by all contestants and the information structure changes during the contest. In such an unblind format, contestants must weigh the costs of revealing their submissions against the benefits of improving their submissions through emerging information. We take a closer look at how contestants solve problems in innovation contests with public submission of solutionsthat is, unblind contests, by examining the impl...
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作者：Guda, Harish; Dawande, Milind; Janakiraman, Ganesh; Jung, Kyung Sung
作者单位：University of Texas System; University of Texas Dallas; State University System of Florida; University of Florida
摘要：We consider the stochastic, single-machine earliness/tardiness problem (SET), with the sequence of processing of the jobs and their due-dates as decisions and the objective of minimizing the sum of the expected earliness and tardiness costs over all the jobs. In a recent paper, Baker () shows the optimality of the Shortest-Variance-First (SVF) rule under the following two assumptions: (a) The processing duration of each job follows a normal distribution. (b) The earliness and tardiness cost pa...
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作者：Duan, Lingjie; Shou, Biying; Huang, Jianwei
作者单位：Singapore University of Technology & Design; City University of Hong Kong; City University of Hong Kong
摘要：Indoor cell phone users often suffer poor connectivity. One promising solution to this issue, femtocell technology, has been rapidly developed and deployed over the past few years. One of the biggest challenges facing femtocell deployment is the lack of a clear business model. This study investigates the economic incentive for cellular operators (also called macrocell operators) to enable femtocell service by leasing spectrum resources to independent femtocell operators. We model the interacti...
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作者：Bensoussan, Alain; Cakanyildirim, Metin; Li, Meng; Sethi, Suresh P.
作者单位：University of Texas System; University of Texas Dallas; City University of Hong Kong; University of Texas System; University of Texas Dallas; University of Massachusetts System; University Massachusetts Dartmouth
摘要：Inventory inaccuracy is common in many businesses. While retailers employ cash registers to enter incoming orders and outgoing sales, inaccuracy arises because they do not record invisible demand such as spoilage, damage, pilferage, or returns. This setting results in incomplete inventory and demand information. An important inventory control problem therefore is to maximize the total expected discounted profit under this setting. Allowing for dependence between demand and invisible demand, we...
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作者：Nicolae, Mariana L.; Ferguson, Mark E.; Garrow, Laurie A.
作者单位：Eastern Michigan University; University of South Carolina System; University of South Carolina Columbia; University System of Georgia; Georgia Institute of Technology
摘要：When firms evaluate their service system design choices, there is typically more uncertainty surrounding the value that a particular auxiliary service provides than there is on the cost of providing that service. To help inform this decision, we propose an approach where we compare the relative value of the segment of passengers who use an auxiliary service to the relative value of the segment that does not use it. We demonstrate this approach for a typical auxiliary service common to the airl...
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作者：King, Gregory J.; Chao, Xiuli; Duenyas, Izak
作者单位：Gap Inc.; University of Michigan System; University of Michigan; University of Michigan System; University of Michigan
摘要：In consulting, finance, and other service industries, customers represent a revenue stream, and must be acquired and retained over time. In this paper, we study the resource allocation problem of a profit maximizing service firm that dynamically allocates its resources toward acquiring new clients and retaining unsatisfied existing ones. The interaction between acquisition and retention in our model is reflected in the cash constraint on total expected spending on acquisition and retention in ...
