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作者：Coban, Elvin; Heching, Aliza; Scheller-Wolf, Alan
作者单位：Ozyegin University; International Business Machines (IBM); IBM USA; Carnegie Mellon University
摘要：We model a real-world service center with cross-trained agents serving customer requests that are heterogeneous with respect to complexity and priority levels: High priority requests preempt low priority requests and low-skilled agents can only serve less complex requests, while high skilled agents can serve all requests. Our main aim is to dynamically assign requests to agents considering the priority and complexity levels of requests. We model this system as a Markov chain that is infinite i...
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作者：Paul, Anand; Rajapakshe, Tharanga; Mallik, Suman
作者单位：State University System of Florida; University of Florida; State University System of Florida; University of Florida; University of Kansas
摘要：Motivated by the operational challenges faced by a Regional Blood Bank (RBB) in distributing the blood (and related products) among the hospitals in its service area, we study socially optimal contracting decisions of an RBB serving multiple hospitals. The supply of blood can be uncertain and insufficient to satisfy the total orders from hospitals. In the face of supply uncertainty, hospitals tend to over-order to compensate for a potential supply shortfall. When all hospitals inflate their or...
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作者：Huang, Fengfeng; Guo, Pengfei; Wang, Yulan
作者单位：University of Electronic Science & Technology of China; Hong Kong Polytechnic University
摘要：Consider a situation where a service provider serves two types of customers, sophisticated and naive. Sophisticated customers are well-informed of service-related information and make their joining-or-balking decisions strategically, whereas naive customers do not have such information and rely on online rating information to make such decisions. We demonstrate that under certain conditions a service provider can increase its profitability by simply dancing its price, that is, replacing the st...
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作者：Abouee-Mehrizi, Hossein; Baron, Opher; Berman, Oded; Chen, David
作者单位：University of Waterloo; University of Toronto; The Chinese University of Hong Kong, Shenzhen
摘要：Preferences for different ages of perishable products exist in many applications, including grocery items and blood products. In this paper, we study a multi-period stochastic perishable inventory system with multiple priority classes that require products of different ages. The firm orders the product with a positive lead time and sells it to multiple demand classes, each only accepting products with remaining lifetime longer than a threshold. In each period, after demand realization, the fir...
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作者：Singhal, Kalyan; Singhal, Jaya
作者单位：University System of Maryland; University of Baltimore
摘要：We have four goals in this study. First, we chronicle China's history of technology and manufacturing before the Industrial Revolution. This history of monumental developments is scattered in dozen of books and hundreds of articles, but it is not available in a concise form. Although, this history is relevant to all disciplines in social sciences, science, and technology, it is most relevant to the discipline this journal represents. Second, we analyze the role of exports in improving quality ...
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作者：Ji, Yonghua; Wang, Ruibing; Gou, Qinglong
作者单位：University of Alberta; Chinese Academy of Sciences; University of Science & Technology of China, CAS; City University of Hong Kong
摘要：Monetizing the growth of mobile platforms is increasingly important as more and more users adopt mobile platforms such as the Google's Android OS and the Apple's iOS. In this study, we use a differential game theoretical model to study the problem of joint advertising investment and in-app advertising adoption decisions by platform owners and app developers on a mobile platform. A key finding is that a platform owner may delay or even not offer an in-app advertising program if the revenue from...
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作者：Fard, Milad Keshvari; Eftekhar, Mahyar; Papier, Felix
作者单位：Universite de Montreal; HEC Montreal; Arizona State University; Arizona State University-Tempe; ESSEC Business School
摘要：Every year, humanitarian organizations assign a sizable portion of their limited financial resources to procure, operate and maintain operating assets, without which service delivery would be nearly impossible. In this study, using vehicles to represent operating assets, we identify policies for sizing and allocating operational capacity to minimize the expected deprivation costs in a humanitarian development context. First, we develop a stochastic dynamic programming model, and then an effici...
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作者：Chevalier-Roignant, Benoit; Flath, Christoph M.; Trigeorgis, Lenos
作者单位：Cranfield University; University of Wurzburg; University of Cyprus; University of London; King's College London
摘要：We develop a model of oligopoly competition involving innovation effort, market entry and production flexibility under demand uncertainty. Several heterogeneous firms make efforts to develop new prototypes; if they succeed, they hold a shared option to enter a new market under stochastic demand. We derive analytic results for the Markov perfect equilibrium accounting for development effort, market entry and production decisions and complement these by numerical analyses. Firm value-which embed...
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作者：Li, Krista J.; Liu, Yan
作者单位：Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Texas A&M University System; Texas A&M University College Station; Mays Business School
摘要：Should brands selling status goods design high-end and low-end products to look the same or different? In this paper, we study how brands make this aesthetic design differentiation decision. We first empirically analyze the impact of a brand's aesthetic design differentiation on consumers' preferences for the brand's products using seven years of data of a status good (i.e., cars). We find that consumers prefer high-end products of a brand to look more differentiated but prefer low-end product...
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作者：Jonnalagedda, Sreelata; Saranga, Haritha
作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Bangalore
摘要：Multinational automakers tend to be biased toward adapting products designed for their primary markets to emerging or secondary markets. The preference for such adapted product design (APD) approach arises from reduced costs associated with product design and development. However, the growing importance of emerging markets combined with the recognition of their idiosyncratic needs have led automakers to consider an alternative product development approach that simultaneously incorporates the n...
