3期

最新文章

• US Public Sector Supplier Diversity: An Intersectional Invisibility Perspective AI翻译
  作者：Kent, Pettis; Thornton, LaDonna M.; Ekpo, Akon
  作者单位：Loyola University Chicago; Auburn University System; Auburn University
  摘要：Motivated by a desire to understand who benefits from public-sector supplier diversity, and why, we conducted a comparative case study across six U.S. state-level supplier diversity programs. We collected/analyzed qualitative data via semi-structured interviews with high-level state leaders and collected spending data via 2017-2021 semiannual/annual reports. We found that businesses owned by White women benefit more from supplier diversity programs than those owned by ethnic minorities (Blacks...
• Workplace Corporate Social Irresponsibility in Supply Chain Operations: Generation and Gender Impacts on New Talent Recruitment AI翻译
  作者：Darby, Jessica L.; Thornton, LaDonna M.; Davis-Sramek, Beth
  作者单位：Auburn University System; Auburn University
  摘要：Amidst stakeholder demands for transparency and the recent pandemic, the inner workings of supply chains have become more visible. This visibility has shone a spotlight on workplace corporate social irresponsibility (CSI)-actions within a company's internal supply chain operations perceived to harm the well-being of its employees. At the same time, companies scrambling to recruit new talent for operations and supply chain management (OM/SCM) face dual challenges in the shortage of diverse tale...
• The Impact of Writing Direction on Order-Picking Performance: Evidence on Diversity and Efficiency in Operations Management AI翻译
  作者：Loske, Dominic; Klumpp, Matthias; De Vries, Jelle; Buehrmann, Andrea D.; Giese, Julia; Luebke, Joachim
  作者单位：Technical University of Darmstadt; Polytechnic University of Milan; Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC; University of Gottingen; University of Gottingen; RWTH Aachen University; Technical University of Darmstadt
  摘要：Language system diversity is a source of individual differences. Research on human cognition has established that writing direction influences non-linguistic mental schemata such as spatial orientation. However, there is little empirical evidence of its impact on task performance. We examine whether task performance in manual order-picking is higher when the in-aisle travel direction follows the writing direction of order pickers. We conducted this study in cooperation with a German brick-and-...
• How to Reduce Microaggression and Other Negative Racial Experiences at Work with Continuous Improvement AI翻译
  作者：Sodhi, ManMohan S.
  作者单位：City St Georges, University of London
  摘要：While government regulation or company policy can be used to curtail discrimination at work, it is hard to regulate away negative experiences like microaggression or perceptions of discrimination against minority employees in hiring and promotion. Using data from interviews with minority ethnic staff at a UK university, I present evidence of microaggression and minority employees feeling excluded and posit that perceptions of discriminatory policy engender negative perceptions of the organizat...
• Selection of Small and Diverse Suppliers and Contractual Performance: Do Set-Asides Pay Off? AI翻译
  作者：Polyviou, Mikaella; Ried, Leopold; Wiedmer, Robert
  作者单位：Arizona State University; Arizona State University-Tempe; University of Melbourne
  摘要：Despite formal supplier diversity initiatives and lofty goals, corporate spending with diverse suppliers is about 7%. Conversely, the U.S. federal government's spending with these suppliers exceeds 25%. The government's use of set-asides, which limit the bidding on certain contracts to small or small and diverse suppliers, is one reason that might explain this difference. Although set-asides entail socioeconomic benefits for these suppliers, they are controversial. Our study contributes to thi...
• Made Better by Others? When Having More Diverse Colleagues Improves Individual Outcomes AI翻译
  作者：Goradia, Deepa; Byron, Kris
  作者单位：University System of Georgia; Georgia State University
  摘要：Research suggests that workgroup diversity influences various group and organizational-level outcomes. However, few studies consider its impact at the individual level, particularly in knowledge-related work, where workers have considerable discretion in making decisions. Our study aims to fill this gap by examining two significant types of workgroup diversity-gender diversity, a kind of bio-demographic diversity, and specialization diversity, a kind of job-related diversity-in a healthcare se...
• A Tale of Two Frontlines: Critically Assessing the Dynamics of Interracial Service Encounters AI翻译
  作者：Thornton, LaDonna M.; Jones, Angela L.; Ekpo, Akon E.; Kent, Pettis; Story, W. Keith
  作者单位：Auburn University System; Auburn University; Howard University; Loyola University Chicago; Loyola University Chicago; Mississippi State University
  摘要：Minority frontline workers are often required to engage in interracial service encounters, which often involve additional complexities due to the subtle biases and stereotypes held by customers. Improving service delivery in interracial service encounters requires understanding the experiences of minority frontline workers. We begin by explaining the challenges faced by minority frontline workers and then offer an analytical framework that will allow operations management research to better ac...
• Equal Employment Opportunity in Supply Chains AI翻译
  作者：Cen, Ling; Han, Yanru; Wu, Jing
  作者单位：Chinese University of Hong Kong; Stevens Institute of Technology
  摘要：An equal employment opportunity (EEO) policy is an essential practice of workplace diversity, equity, and inclusion. Using a novel measure of workplace EEO based on the textual analysis of online job postings, we show a lead-lag pattern of EEO practice between principal customers and their dependent suppliers. The leadlag effect is more pronounced when principal customers enjoy greater bargaining power, consistent with the view that dependent suppliers adjust EEO policies to cater to customer ...
• Diversity in Frontline Employee Perceptions: Policies and Procedures, Training, and Leadership as Drivers of Service Equality AI翻译
  作者：Rosenzweig, Eve D.; Kelley, Ken; Bendoly, Elliot
  作者单位：Emory University; University of Notre Dame; University System of Ohio; Ohio State University
  摘要：Excellent service is often discussed with an assumption of equivalency in its application, yet the reality is far more complex. Customers have distinct needs that pose distinct challenges for frontline service employees. In hotel settings, providing excellent service to a diverse set of guests is more nuanced when frontline employees themselves are from a wide variety of backgrounds. Whereas the literature considers operational tactics to promote excellence in guest service, it is unclear whet...
• Inclusive Sourcing: Exploring Missing Links in Procurement and Contracting That Adversely Affect the Upward Mobility of Minority Businesses AI翻译
  作者：Hill, James A.; Chu, Soh Hyun; Blount, Ian
  作者单位：University System of Ohio; Ohio State University
  摘要：While large purchasing organizations (LPOs) continue to push their supplier diversity and development efforts, disparities remain between minority- and majority-owned businesses. We examine existing disparities, investigate the factors contributing to these gaps, and discuss how LPOs may improve their engagement initiatives with minority-owned businesses, leading to mutual economic success. Through interviews with representatives of minority- and majority-owned businesses, we uncover the diffi...