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作者：BENSAOU, M; VENKATRAMAN, N
作者单位：Boston University
摘要：This paper seeks to uncover dominant configurations of interorganizational relationships across the United States and Japan in the automotive industry. We integrate relevant theoretical concepts from transaction cost economics, organization theory and political economy to develop a conceptual model of interorganizational relationships based on the fit between information processing needs and information processing capabilities. This model is employed to collect data on 447 buyer-supplier relat...
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作者：KEKRE, S; KRISHNAN, MS; SRINIVASAN, K
摘要：We study the key determinants of customer satisfaction with software products. Our analysis, based upon a large sample of over 2,500 customer responses, suggests that capability and usability are the critical drivers of overall customer satisfaction. We also find that the importance of seven key satisfaction factors differs across customer and product segments. Our results have significant implications for Quality Function Deployment in making design and service support choices for software pr...
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作者：BOINEY, LG
摘要：Many key decisions have significant consequences for a group of people, rather than a single individual. In some cases, traditional group decision making techniques such as negotiation, voting, or compromise can be employed by the group members themselves to determine a satisfactory course of action. In other instances, however, the intervention of a central decision maker may be necessary. Intervening on behalf of a group raises additional concerns for the decision maker, one of which is fair...
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作者：AXELROD, R; MITCHELL, W; THOMAS, RE; BENNETT, DS; BRUDERER, E
作者单位：University of Michigan System; University of Michigan; State University System of Florida; University of Florida; State University of New York (SUNY) System; University at Buffalo, SUNY; University of Minnesota System; University of Minnesota Twin Cities
摘要：We present a theory for predicting how business firms form alliances to develop and sponsor technical standards. Our basic assumptions are that the utility of a firm for joining a particular standard-setting alliance increases with the size of the alliance and decreases with the presence of rivals in the alliance, especially close rivals. The predicted alliance configurations are simply the Nash equilibria, i.e., those sets of alliances for which no single firm has an incentive to switch to an...
