作者：Malone, TW; Crowston, K; Lee, J; Pentland, B; Dellarocas, C; Wyner, G; Quimby, J; Osborn, CS; Bernstein, A; Herman, G; Klein, M; O'Donnell, E
作者单位：Massachusetts Institute of Technology (MIT); Syracuse University; University of Hawaii System; Michigan State University
摘要：This paper describes a novel theoretical and empirical. approach to tasks such as business process redesign and knowledge management. The project involves collecting examples of how different organizations perform similar processes, and organizing these examples in an on-line process handbook. The handbook is intended to help people: (1) redesign existing organizational processes, (2) invent new organizational processes (especially ones that take advantage of information technology), and (3) s...
