作者：Seiford, LM; Zhu, J
作者单位：University of Massachusetts System; University of Massachusetts Amherst; Worcester Polytechnic Institute
摘要：Utilizing recent developments in data envelopment analysis (DEA), this paper examines the performance of the top 55 U.S. commercial banks via a two-stage production process that separates profitability and marketability. Substantial performance inefficiency is uncovered in both dimensions. Relatively large banks exhibit better performance on profitability, whereas smaller banks tend to perform better with respect to marketability. New context-dependent performance measures are defined for prof...
作者：Soteriou, A; Zenios, SA
作者单位：University of Cyprus
摘要：We develop a framework for combining strategic benchmarking marking of the services offered by bank branches, In particular, a cascade of efficiency with efficiency benchmarking models is developed guided by the service-profit chain. Three models-based on the nonparametric technique of Data Envelopment Analysis-are developed in order to implement the framework in a practical setting: (i) an operational efficiency model, (ii) a service quality efficiency model, and (iii) a profitability efficie...
作者：Harker, PT; Zenios, S
作者单位：University of Pennsylvania; University of Cyprus
