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作者：Whitt, W
作者单位：AT&T
摘要：This paper investigates the possibility of predicting each customer's waiting time in queue before starting service in a multiserver service system with the first-come first-served service discipline, such as a telephone call center. A predicted waiting-time distribution or an appropriate summary statistic such as the mean or the 90th percentile may be communicated to the customer upon arrival and possibly thereafter in order to improve customer satisfaction. The predicted waiting-time distrib...
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作者：Fisher, ML; Ittner, CD
作者单位：University of Pennsylvania
摘要：This study examines the impact of product variety on automobile assembly plant performance using data from GM's Wilmington, Delaware plant, together with simulation analyses of a more general auto assembly line. We extend prior product variety studies by providing evidence on the magnitude of variety-related production losses, the mechanisms through which variety impacts performance, and the effects of option bundling and labor staffing policies on the costs of product variety. The empirical a...
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作者：Zwick, R; Chen, XP
作者单位：Hong Kong University of Science & Technology; Indiana University System; Indiana University Bloomington
摘要：Our study concerns bargaining behavior in situations where one party is in a stronger position than the other. We investigate both the tradeoff the favored party makes between pursuing his strategic advantage and giving weight to other players' concern for fairness, and the tradeoff the disadvantaged player makes between pursuing a fair outcome from a disadvantaged position and the cost of that pursuit, in particular, we hypothesize that the degree to which strategically strong players attempt...
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作者：Cachon, GP
作者单位：Duke University
摘要：This paper studies supply chain demand variability in a model with one supplier and N retailers that face stochastic demand. Retailers implement scheduled ordering policies: Orders occur at fixed intervals and are equal to some multiple of a fixed batch size. A method is presented that exactly evaluates costs. Previous research demonstrates that the supplier's demand variance declines as the retailers' order intervals are balanced, i.e., the same number of retailers order each period. This res...
