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作者：Ferdows, Kasra
作者单位：Georgetown University
摘要：Even with the rich literature on knowledge management, we still don't know enough about how the rate of change in production-know-how affects the choice of mechanisms for its transfer. Codifying tacit know-how helps, but codification becomes more challenging as the know-how changes more frequently. Transfer of tacit know-how becomes much more complicated when it changes often. We need more research in this area, particularly to help production and operations managers who must ultimately use th...
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作者：Squire, Brian; Brown, Steve; Readman, Jeff; Bessant, John
作者单位：University of Manchester; University of Exeter; University of Brighton; Imperial College London
摘要：Management literature has suggested that the advent of mass customisation marks the end for trade-offs between customisation and other competitive priorities (Pine et al. 1993; Westbrook and Williamson 1993; Tu et al. 2001). However, evidence supporting this proposition is anecdotal. This paper examines the impact of product customisation on four competitive priorities, drawing upon the results of a recent survey of 102 U.K. manufacturing firms from eight industry sectors. The study indicates ...
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作者：Ferguson, Mark; Ketzenberg, Michael E.
作者单位：University System of Georgia; Georgia Institute of Technology; Colorado State University System; Colorado State University Fort Collins
摘要：We explore the value of information (VOI) in the context of a retailer that provides a perishable product to consumers and receives replenishment from a single supplier. We assume a periodic review model with stochastic demand, lost sales, and order quantity restrictions. The product lifetime is fixed and deterministic once received by the retailer, although the age of replenished items provided by the supplier varies stochastically over time. Since the product is perishable, any unsold invent...
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作者：Hays, Julie M.; Hill, Arthur V.
作者单位：University of St Thomas Minnesota; University of Minnesota System; University of Minnesota Twin Cities
摘要：This paper examines the long-term effects of a service guarantee on employee motivation, learning through service failure, and customer intention to return. Service guarantees have been hypothesized to positively affect customer perception of service quality (and/or customer intention to return) through their positive effect on both learning through service failure and employee motivation. However, there has been no long-term study of these effects. A longitudinal, empirical study was conducte...
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作者：Treleven, Mark D.; Watts, Charles A.; Penlesky, Richard J.
作者单位：University System of Ohio; John Carroll University
摘要：This paper examines the impact of inaccuracies in the estimation of processing times on the performance of dispatching rules in dual-resource-constrained and machine-limited job shops. Four distributions of estimation errors are examined in eight different simulated shop environments representing DRC and ML job shops with different labor utilization levels and dispatching rules. A unique approach to setting total-work-content-based due dates is introduced and recommended as more appropriate th...
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作者：Yeung, Andy C. L.; Cheng, T. C. Edwin; Lai, Kee-hung
作者单位：Hong Kong Polytechnic University
摘要：Although Total Quality Management (TQM) is widely touted as a management paradigm that will enable firms to gain a competitive advantage, many practitioners report that TQM programs fail to live up to their expectations. There is an on-going debate over the effectiveness of TQM in the literature. This study investigates a number of controversial benefits of TQM. We seek to determine if TQM is generally beneficial to the firms that adopt it, and if these firms gain operational efficiency over t...
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作者：Chambers, Chester; Kouvelis, Panagiotis
作者单位：Southern Methodist University; Washington University (WUSTL)
摘要：We perform an analysis of various queueing systems with an emphasis on estimating a single performance metric. This metric is defined to be the percentage of customers whose actual waiting time was less than their individual waiting time threshold. We label this metric the Percentage of Satisfied Customers (PSC.) This threshold is a reflection of the customers' expectation of a reasonable waiting time in the system given its current state. Cases in which no system state information is availabl...
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作者：Whitt, Ward
作者单位：Columbia University
摘要：This paper proposes simple methods for staffing a single-class call center with uncertain arrival rate and uncertain staffing due to employee absenteeism. The arrival rate and the proportion of servers present are treated as random variables. The basic model is a multi-server queue with customer abandonment, allowing non-exponential service-time and time-to-abandon distributions. The goal is to maximize the expected net return, given throughput benefit and server, customer-abandonment and cust...
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作者：de Matta, Renato; Hsu, Vernon Ning
作者单位：University of Iowa; George Mason University
摘要：This study presents a multi-period deterministic capacity planning problem with age-dependent capacity deterioration, i.e., the rate of deterioration for a capacity in a certain period depends on the time the capacity is acquired. Our problem has a number of general features such as demand fluctuation, operating and maintenance costs that depend on the amount of capacity utilized, capacity disposal, and capacity shortage. Formulated as a mixed integer programming model, we are able to exploit ...
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作者：Majumder, Pranab; Srinivasan, Ashok
作者单位：Duke University; University of Southern California
摘要：In this paper, we study multi-stage serial supply chains with price dependent deterministic demand and increasing marginal costs. We analyze the effect of contract leadership (i.e., the ability to offer wholesale price and two-part tariff contracts) on supply chain performance and use that as a basis to study coordination and cooperation. There is strong evidence of first-mover advantage in wholesale price contracting which is amplified when the chain is coordinated using two-part tariff contr...
