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作者：Guide, V. Daniel R., Jr.; Van Wassenhove, Luk N.
作者单位：Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park; INSEAD Business School
摘要：Closed-loop supply chain management is the design, control and operation of a system to maximize value creation over the entire life-cycle of a product with dynamic recovery of value from different types and volumes of returns over time. The research in this feature issue furthers our understanding of this rich area and serves as a starting point for another round of research which continues to dig deeper still into relevant industry issues.
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作者：Ferdows, Kasra
作者单位：Georgetown University
摘要：Even with the rich literature on knowledge management, we still don't know enough about how the rate of change in production-know-how affects the choice of mechanisms for its transfer. Codifying tacit know-how helps, but codification becomes more challenging as the know-how changes more frequently. Transfer of tacit know-how becomes much more complicated when it changes often. We need more research in this area, particularly to help production and operations managers who must ultimately use th...
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作者：Squire, Brian; Brown, Steve; Readman, Jeff; Bessant, John
作者单位：University of Manchester; University of Exeter; University of Brighton; Imperial College London
摘要：Management literature has suggested that the advent of mass customisation marks the end for trade-offs between customisation and other competitive priorities (Pine et al. 1993; Westbrook and Williamson 1993; Tu et al. 2001). However, evidence supporting this proposition is anecdotal. This paper examines the impact of product customisation on four competitive priorities, drawing upon the results of a recent survey of 102 U.K. manufacturing firms from eight industry sectors. The study indicates ...
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作者：Gupta, Sushil; Verma, Rohit; Victorino, Liana
作者单位：State University System of Florida; Florida International University; Cornell University; Utah System of Higher Education; University of Utah
摘要：We review and evaluate empirical research in more than 150 papers published in Production and Operations Management (POM) during 1992 to 2005 to assess how far the papers' authors have met the journal's stated objective of promoting empirical research. We also assess the diversity of articles in terms of the purposes of research, data collection approaches, and data analysis techniques. We classify the empirical research articles based on their primary purpose (theory building, theory verifyin...
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作者：Ferguson, Mark; Ketzenberg, Michael E.
作者单位：University System of Georgia; Georgia Institute of Technology; Colorado State University System; Colorado State University Fort Collins
摘要：We explore the value of information (VOI) in the context of a retailer that provides a perishable product to consumers and receives replenishment from a single supplier. We assume a periodic review model with stochastic demand, lost sales, and order quantity restrictions. The product lifetime is fixed and deterministic once received by the retailer, although the age of replenished items provided by the supplier varies stochastically over time. Since the product is perishable, any unsold invent...
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作者：Georgiadis, Patroklos; Vlachos, Dimitrios; Tagaras, George
作者单位：Aristotle University of Thessaloniki
摘要：Product recovery operations in reverse supply chains face rapidly changing demand due to the increasing number of product offerings with reduced lifecycles. Therefore, capacity planning becomes a strategic issue of major importance for the profitability of closed-loop supply chains. This work studies a closed-loop supply chain with remanufacturing and presents dynamic capacity planning policies developed through the methodology of System Dynamics. The key issue of the paper is how the lifecycl...
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作者：Boyer, Kenneth K.; Frohlich, Markham T.
作者单位：Michigan State University; Boston University
摘要：Many retailers are increasingly turning to home delivery as a new arena of operational competition. This study controlled for industry by investigating the online home delivery grocery business, and an analysis of 1,919 customers of home delivery grocers identified four groups of online customers based on reasons for selecting this service. These four groups were next linked to operational execution in terms of service, product, and Internet quality, and found to vary in predicable ways. Subse...
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作者：Hays, Julie M.; Hill, Arthur V.
作者单位：University of St Thomas Minnesota; University of Minnesota System; University of Minnesota Twin Cities
摘要：This paper examines the long-term effects of a service guarantee on employee motivation, learning through service failure, and customer intention to return. Service guarantees have been hypothesized to positively affect customer perception of service quality (and/or customer intention to return) through their positive effect on both learning through service failure and employee motivation. However, there has been no long-term study of these effects. A longitudinal, empirical study was conducte...
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作者：Gupta, Sushil; Starr, Martin K.
作者单位：State University System of Florida; Florida International University; Rollins College; Columbia University
摘要：Elwood Spencer Buffa, a pioneer in production and operations management (P/OM), passed away in the summer of 2005, leaving his legacy behind. During his academic career Buffa made lasting contributions to teaching and research of P/OM. We review those contributions and their impact on the evolution of the P/OM discipline.
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作者：Debo, Laurens G.; Toktay, L. Beril; Van Wassenhove, Luk N.
作者单位：Carnegie Mellon University; University System of Georgia; Georgia Institute of Technology; INSEAD Business School
摘要：M any products considered for remanufacturing are durables that exhibit a well-pronounced product life cycle-they diffuse gradually through the market. The remanufactured product, which is a cheaper substitute for the new product, is often put on the market during the life cycle of the new product and affects its sales dynamics. In this paper, we study the integrated dynamic management of a portfolio of new and remanufactured products that progressively penetrate a potential market over the pr...
