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作者：Lee, Jung Young; Swink, Morgan; Pandejpong, Temyos
作者单位：Michigan State University; Michigan State University's Broad College of Business; Texas Christian University; Korea University; King Mongkuts University of Technology Thonburi
摘要：This paper examines the roles of three elements of intellectual capital in implementing process innovations. Building upon prior literature, we develop a model describing how worker expertise, information sharing quality, and psychological safety work together as elements of the human, structural, and social dimensions of intellectual capital to influence the technical success of manufacturing process innovation (MPI) projects. Results of an analysis of data describing 179 MPI projects in US f...
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作者：Somlo, Barbara; Rajaram, Kumar; Ahmadi, Reza
作者单位：Amgen; University of California System; University of California Los Angeles
摘要：We consider the distribution planning problem in the motion picture industry. This problem involves forecasting theater-level box office revenues for a given movie and using these forecasts to choose the best locations to screen a movie. We first develop a method that predicts theater-level box office revenues over time for a given movie as a function of movie attributes and theater characteristics. These estimates are then used by the distributor to choose where to screen the movie. The distr...
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作者：Geng, Qin; Mallik, Suman
作者单位：Pennsylvania State System of Higher Education (PASSHE); Kutztown University - Pennsylvania; University of Kansas
摘要：We study the joint decisions of offering mail-in rebates (MIRs) in a single-manufacturer-single-retailer supply chain using a game theoretic framework. Either party can offer an MIR to the end consumer if it is in his best interest. The consumer demand is stochastic and depends on the product price and the amount of MIRs. When the retail price is exogenous, we show the existence of a unique Nash equilibrium under both additive and multiplicative demand functions and characterize it completely....
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作者：Kim, Byung Cho; Chen, Pei-Yu; Mukhopadhyay, Tridas
作者单位：Virginia Polytechnic Institute & State University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University; Carnegie Mellon University
摘要：An abundance of flawed software has been identified as the main cause of the poor security of computer networks because major viruses and worms exploit the vulnerabilities of such software. As an incentive mechanism for software security quality improvement, software liability has been intensely discussed among both academics and practitioners for a long time. An alternative approach to managing software security is patch release, which has been widely adopted in practice. In this paper, we ex...
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作者：Lapre, Michael A.
作者单位：Vanderbilt University
摘要：As service failures are inevitable, firms must be prepared to recover and learn from service failures. Yet, the majority of customers are still dissatisfied with the way firms resolve their complaints. Can learning to reduce service failures reduce customer dissatisfaction, and to what extent are such reductions sustainable? Previous research showed that organizational learning curves for customer dissatisfaction (i) follow a U-shaped function of operating experience and (ii) are heterogeneous...
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作者：Wang, Yimin; Gilland, Wendell; Tomlin, Brian
作者单位：Arizona State University; Arizona State University-Tempe; University of North Carolina; University of North Carolina Chapel Hill; Dartmouth College
摘要：Trade regulations are an important driver of supply chain strategy in many industries. For example, the textile, paper, chemical, and steel industries grapple with significant levels of non-tariff barriers (NTBs) such as safeguard controls and countervailing duties. We explore three often observed supply chain strategies in industries subject to NTBs; direct procurement, split procurement, and outward processing arrangements (OPAs). We characterize the optimal procurement quantities for each o...
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作者：Narayanan, Sriram; Balasubramanian, Sridhar; Swaminathan, Jayashankar M.
作者单位：Michigan State University; Michigan State University's Broad College of Business; University of North Carolina; University of North Carolina Chapel Hill; University of North Carolina; University of North Carolina Chapel Hill
摘要：We examine the drivers of project performance and customer satisfaction in outsourced software projects using a proprietary panel dataset. The data cover 822 customer observations related to 182 unique projects executed by an India-based software services vendor. Adopting a multidisciplinary perspective, we investigate how project planning, team stability, and communication effectiveness impact project performance and customer satisfaction. We delineate the direct and interactive influences of...
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作者：Bhaskaran, Sreekumar R.; Ramachandran, Karthik
作者单位：Southern Methodist University
摘要：Managing development decisions for new products based on dynamically evolving technologies is a complex task, especially in highly competitive industries. Product managers often have to choose between introducing an incrementally better, safe new product early and a superior, yet highly risky, product later. Recommendations for managing such performance vs. time-to-market trade-offs often ignore competitive reactions to development decisions. In this paper, we study how a firm could incorporat...
