The Roles of Worker Expertise, Information Sharing Quality, and Psychological Safety in Manufacturing Process Innovation: An Intellectual Capital Perspective

• 成果类型: Article
• 署名作者: Lee, Jung Young; Swink, Morgan; Pandejpong, Temyos
• 署名单位: Michigan State University; Michigan State University's Broad College of Business; Texas Christian University; Korea University; King Mongkuts University of Technology Thonburi
• 刊物名称: PRODUCTION AND OPERATIONS MANAGEMENT
• ISSN/ISSBN: 1059-1478
• DOI: 10.1111/j.1937-5956.2010.01172.x
• 发表日期: 2011
• 页码: 556-570
• 关键词: manufacturing process innovation; project management; intellectual capital; worker expertise; PSYCHOLOGICAL SAFETY

摘要

This paper examines the roles of three elements of intellectual capital in implementing process innovations. Building upon prior literature, we develop a model describing how worker expertise, information sharing quality, and psychological safety work together as elements of the human, structural, and social dimensions of intellectual capital to influence the technical success of manufacturing process innovation (MPI) projects. Results of an analysis of data describing 179 MPI projects in US firms strongly support a multidimensional, process-oriented view of intellectual capital's effects on MPI project technical performance. We also find that the incrementalness of an MPI project plays a moderating role over the relationship between worker expertise and MPI performance. Our study provides insights on how intellectual capital can be more effectively accumulated in a project environment.