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作者：Tang, Yanli; Guo, Pengfei; Tang, Christopher S.; Wang, Yulan
作者单位：Sun Yat Sen University; City University of Hong Kong; University of California System; University of California Los Angeles; Hong Kong Polytechnic University
摘要：Female user (driver and rider) safety is a serious concern for ride-hailing platforms. One way to address this concern is to migrate from the traditional pooling system that matches riders with drivers without considering gender to a hybrid system with a female-only option. Will such a hybrid system result in a win-win-win outcome for all involved parties (riders, drivers, and the platform)? To answer this question, we investigate the performance of the two operational systems: a pooling syste...
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作者：Bai, Jiaru; Hu, Shu; Gui, Luyi; So, Kut C.; Ma, Zu-Jun
作者单位：Wake Forest University; Sun Yat Sen University; University of California System; University of California Irvine; Hong Kong Polytechnic University; Southwest Jiaotong University
摘要：Applications of government subsidies to speed up consumer trade-ins of used products can be commonly observed in practice. This study investigates the design of such trade-in subsidy programs and aims to provide implementable insights for practice. In particular, we focus on two open problems in the literature, (i) how to optimally allocate the subsidy budget among the multiple products covered by the trade-in program, and (ii) how to most effectively utilize the assigned budget to incentivize...
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作者：Huang, Ni; Yan, Zhijun; Yin, Haonan
作者单位：University of Houston System; University of Houston; Beijing Institute of Technology; University of California System; University of California Irvine
摘要：E-healthcare platforms start to integrate medical services across online and offline channels, where providers can perform online consultations, schedule patients' offline visits, synchronize relevant medical records, and finally, answer online inquiries regarding follow-up and recovery anytime and anywhere within one operations management function (i.e., online-offline service integration). In this study, we seek to quantify the effects of online-offline service integration on the e-healthcar...
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作者：Nip, Kameng; Wang, Zhenbo; Wang, Zizhuo
作者单位：Xiamen University; Tsinghua University; The Chinese University of Hong Kong, Shenzhen
摘要：In this study, we consider a new customer choice model which we call the single transition choice model. In this model, there is a universe of products and customers arrive at each product with a certain probability. If the arrived product is unavailable, then the seller can recommend a subset of available products and the customer will purchase one of the recommended products or choose not to purchase with certain transition probabilities. The distinguishing features of the model are that the...
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作者：Timoumi, Ahmed; Singh, Narendra; Kumar, Subodha
作者单位：Indian School of Business (ISB); Nazarbayev University; Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：Refurbishing of used products is increasingly being recognized as a value recovery strategy in sustainable operations. Hence, manufacturers, retailers, as well as third-party firms, engage in refurbishing. Manufacturers, to some extent, can deter other players from refurbishing through various means such as product design, intellectual property, and restricting access to spare parts and diagnostic tools. While previous research has extensively examined the question of whether a manufacturer sh...
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作者：Azizi, Shima; Bozkir, Cem Deniz Caglar; Trapp, Andrew C.; Kundakcioglu, O. Erhun; Kurbanzade, Ali Kaan
作者单位：Worcester Polytechnic Institute; Ozyegin University
摘要：There are 26 million refugees worldwide seeking safety from persecution, violence, conflict, and human rights violations. Camp-based refugees are those that seek shelter in refugee camps, whereas urban refugees inhabit nearby, surrounding populations. The systems that supply aid to refugee camps may suffer from ineffective distribution due to challenges in administration, demand uncertainty and volatility in funding. Aid allocation should be carried out in a manner that properly balances the n...
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作者：Daniels, Kaitlin M.; Valdes, Leon
作者单位：Washington University (WUSTL); Pennsylvania Commonwealth System of Higher Education (PCSHE); University of Pittsburgh
摘要：Non-profit organizations (NPOs) play a critical role in advancing the UN Sustainable Development Goals, directing resources from donors to aid recipients. To achieve this, they often rely on donations of physical goods, which can not only further the mission of the NPO, but also give new life to used goods destined for the landfill. However, not all donations are wanted or needed-the NPO may be space constrained or the donation may be of poor quality. Accepting unwanted donations imposes non-t...
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作者：Lawrence, Benjamin; Zhang, Jie J.; Hsu, Liwu; Zheng, Sarah
作者单位：University System of Georgia; Georgia State University; University of Victoria; University of Alabama System; University of Alabama Huntsville
摘要：Hotel franchising presents a unique network context for investigating inter-organizational collaboration. Franchisees and franchisors must collaborate closely but face incompatible incentives in allocating financial and human resources to invest in three types of operations: centralized, network-level operations run by the franchisor; distributed, outlet-level operations managed by franchisees; and coordinated operations, which use franchisee and franchisor inputs. This study employs a mixed-m...
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作者：Tang, Shaojie; Yuan, Jing
作者单位：University of Texas System; University of Texas Dallas; University of Texas System; University of Texas Dallas
摘要：Personality quiz is a powerful tool that enables costumer segmentation by actively asking them questions, and marketers are using it as an effective method of generating leads and increasing e-commerce sales. We study the problem of how to select and sequence a group of quiz questions so as to optimize the quality of customer segmentation. We assume that the customer will sequentially scan the list of questions. After reading a question, the customer makes two, possibly correlated, random deci...
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作者：Zhu, Han; Yu, Yimin; Ray, Saibal
作者单位：Dongbei University of Finance & Economics; City University of Hong Kong; McGill University
摘要：For experience goods (products or services), given the uncertainty about their actual quality and the growing popularity of social media, potential customers nowadays depend on experiences of peers who have used the goods previously to learn about their quality. In this paper, we study how such customer learning affects a firm's (credible) quality disclosure strategy as well as other relevant decisions. To model such learning, we adopt the anecdotal reasoning framework, which we show to be rat...
