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作者：Khuntia, Jiban; Mayya, Raveesh; Mithas, Sunil; Agarwal, Ritu
作者单位：Children's Hospital Colorado; University of Colorado System; University of Colorado Denver; University of Colorado Anschutz Medical Campus; New York University; State University System of Florida; University of South Florida; University System of Maryland; University of Maryland College Park
摘要：This study investigates how value-added services (VAS) and customer care services (CCS) moderate the association between satisfaction with the core telephone service and overall customer satisfaction in base-of-the-pyramid (BOP) markets. We propose that customers respond to VAS and CCS differently due to variations in price evaluations of these services. We further examine how the interactions among the service dimensions may differ for local and global telephone providers. We used an archival...
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作者：Mutha, Akshay; Bansal, Saurabh; Guide, V. Daniel R.
作者单位：University of Vermont; Pennsylvania Commonwealth System of Higher Education (PCSHE); Pennsylvania State University; Pennsylvania State University - University Park
摘要：We investigate the tension between accounting and financial functions of an OEM who manufactures and remanufactures capital-intensive products. The OEM operates a servicizing business model in which it leases a product, remanufactures the product returned at the end of the lease, and re-leases the remanufactured product (usecycle), with multiple such usecycles. The accounting function at the firm would suggest that the OEM: (i) recovers the initial manufacturing cost of the product over its us...
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作者：Zhong, Ying; Hong, L. Jeff; Liu, Guangwu
作者单位：University of Electronic Science & Technology of China; Fudan University; Fudan University; City University of Hong Kong
摘要：We study a dynamic pricing problem where the observed cost in each selling period varies from period to period, and the demand function is unknown and only depends on the price. The decision maker needs to select a price from a menu of K prices in each period to maximize the expected cumulative profit. Motivated by the classical upper confidence bound (UCB) algorithm for the multi-armed bandit problem, we propose a UCB-Like policy to select the price. When the cost is a continuous random varia...
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作者：Wang, Yining; Chen, Xi; Chang, Xiangyu; Ge, Dongdong
作者单位：State University System of Florida; University of Florida; New York University; Xi'an Jiaotong University; Shanghai University of Finance & Economics
摘要：Data-driven sequential decision has found a wide range of applications in modern operations management, such as dynamic pricing, inventory control, and assortment optimization. Most existing research on data-driven sequential decision focuses on designing an online policy to maximize revenue. However, the research on uncertainty quantification on the underlying true model function (e.g., demand function), a critical problem for practitioners, has not been well explored. In this study, using th...
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作者：Chen, Li
作者单位：Cornell University
摘要：A phantom stockout is a retail stockout phenomenon caused by unobserved inventory shrinkage. Unlike conventional stockouts that can be corrected by inventory replenishment, a phantom stockout persists and requires human inspection. In this study, we formulate such a problem as an infinite-horizon Bayesian dynamic program with joint inventory inspection and replenishment decisions. This problem is challenging to solve due to non-convexity and high dimensionality. However, we find that under the...
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作者：Sahinyazan, Feyza G.; Rancourt, Marie-Eve; Verter, Vedat
作者单位：Simon Fraser University; Universite de Montreal; HEC Montreal; Michigan State University; Michigan State University's Broad College of Business
摘要：Aid agencies implement food aid programs to alleviate chronic hunger. These agencies can choose direct, in-kind distribution of food commodities, or they can provide cash or vouchers. To determine which aid modality to use for distributing aid, organizations currently use decision trees or other guidelines. In this study, we present a novel mathematical formulation to determine the optimal approach for allocating modalities and quantities of aid to beneficiaries, while also considering the ben...
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作者：Fang, Xiang; Ru, Jun; Wang, Yunzeng
作者单位：University of Wisconsin System; University of Wisconsin Milwaukee; University System of Ohio; Cleveland State University; University of California System; University of California Riverside
摘要：Motivated by the newest contract offered by Amazon.com, called the Advantage Program, we study a supply chain where a retailer offers a vendor-managed inventory with consignment contract to n suppliers for selling their products. A key parameter in the contract is the product list price that the retailer allows each supplier to choose for its own product. The retailer then sets the retail price of each product at or below its list price for selling it to the market and remits its supplier an a...
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作者：Wani, Deepa; Malhotra, Manoj; Clark, Jonathan
作者单位：University System of Georgia; Georgia State University; University System of Ohio; Case Western Reserve University; University of Texas System; University of Texas at San Antonio
摘要：Services are typically characterized by the direct participation of customers in the production process. The service-dominant (S-D) logic argues that value to consumers is always co-created by service providers and consumers jointly and reciprocally. While prior research has addressed the indirect impact of structural, infrastructural, and technology service design attributes on a customer's perceived value via the realized service delivery system, an important question remains unanswered: Do ...
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作者：Gallien, Jeremie; Leung, Ngai-Hang Z.; Yadav, Prashant
作者单位：University of London; London Business School; City University of Hong Kong; INSEAD Business School; Harvard University; Harvard Medical School
摘要：In many low- and middle-income countries, including Zambia, stockouts of life-saving medicines threaten the advancement of the Sustainable Development Goals (SDGs); it is therefore vital to reduce stockouts through the use of improved inventory control policies. The associated medicine distribution problem is challenging because it involves seasonality and uncertainty in both demand and lead times, heterogeneous delivery locations, and lost demand. Besides service level and inventory costs, eq...
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作者：Wu, Chunlin; Yao, Han; Ning, Xin; Wang, Lei
作者单位：Beihang University; Beihang University; Dongbei University of Finance & Economics
摘要：As an important domain of disaster management, accident prevention is an urgent and crucial subject because of the high frequency and severe consequences of industrial accidents in recent times. Current researchers focus on organization-level safety antecedents, among which leadership receives the highest attention. However, formal leadership of senior managers is limited by the level-by-level effect attenuation, such that frontline accidents cannot be controlled substantially. Thus, this stud...
