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作者：Hezarkhani, Behzad; Nagarajan, Mahesh; Tong, Chunyang
作者单位：Brunel University; University of British Columbia; Tongji University
摘要：This paper analyzes the contracting of maintenance services provided by an original equipment manufacturer (OEM) to an operator for a device. The service provider can exert different levels of maintenance effort during the course of the contract and the device's reliability (uptime) is influenced by these levels. However, the service provider's effort level is noncontractible. Our research seeks to find the optimal structures, as well as parameters, of performance-based maintenance contracts. ...
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作者：Jin, Qingwei; Zhu, Mengyan; Yang, Yi; Liu, Lin
作者单位：Zhejiang University; Beihang University
摘要：Uncertainty before purchase often gives rise to postpurchase emotions that consumers might anticipate when making purchase decisions. Our study investigates how consumers' anticipated postpurchase regret affects their optimal search behavior and how this affects firms' price and assortment competition. The key tension considered in this study is that consumers balance between saving the cost of product evaluation by searching less and alleviating the potential postpurchase regret on their purc...
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作者：Lee, Hyun Seok (Huck); Kesavan, Saravanan; Kuhnen, Camelia
作者单位：Korea University; University of North Carolina; University of North Carolina Chapel Hill
摘要：Retail stores are geographically dispersed as a part of a multiunit organization. In such a setting, store managers play an important role in driving store performance. To motivate them to exert effort, retailers have provided group incentives for store managers. Using data from 75 stores of a U.S.-based retail chain that changed its incentive plan for store managers from being purely dependent on store performance to being dependent upon both store and corporate performance, we investigate th...
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作者：Delasay, Mohammad; Jain, Aditya; Kumar, Subodha
作者单位：State University of New York (SUNY) System; Stony Brook University; City University of New York (CUNY) System; Baruch College (CUNY); Pennsylvania Commonwealth System of Higher Education (PCSHE); Temple University
摘要：The COVID-19 pandemic has had profound effects on grocery retailers, forcing them to make many operational changes in response to public health concerns and the shift in customers' shopping behavior. Grocery retailers need to understand the impact of pandemic conditions on their operations, but the literature has not modeled and analyzed this issue. We bridge this gap through economic models that consider the documented changes in the customers' shopping behavior during the COVID-19 pandemic, ...
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作者：Wang, Guihua
作者单位：University of Texas System; University of Texas Dallas
摘要：Since the outbreak of the COVID-19 pandemic, the effectiveness of stay-at-home orders implemented in many states in the United States has been the subject of ongoing debate. Whereas proponents believe these orders help reduce person-to-person contact and therefore the spread of the pandemic, opponents argue these orders are unnecessary and ineffective. In this study, we use eight states that did not implement the orders as a control group and six neighboring states that did implement them as a...
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作者：Franke, Henrik; Eckerd, Stephanie; Foerstl, Kai
作者单位：Swiss Federal Institutes of Technology Domain; ETH Zurich; University of Tennessee System; University of Tennessee Knoxville; European Business School (EBS) University
摘要：Organizations often use cross-functional teams to make key Operations and Supply Chain Management decisions, but doing so risks instigating conflict between team members since cross-functional delegates often have opposing functional goals. While previous work has explored the effect of functional goals (i.e., external motivation) in cross-functional team performance, we extend research in this area to incorporate individual team members' psychological needs (i.e., internal motivation). Specif...
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作者：Singhal, Kalyan; Singhal, Jaya
作者单位：University System of Maryland; University of Baltimore
摘要：Long-term vision depends upon history. Without a knowledge of history, both scholars and scholarship are incomplete. In a companion paper (Singhal & Singhal, 2022), we reviewed the history of technology, knowledge, and manufacturing before the Industrial Revolution, which began around 1760. Here, we continue this history from 1760 on.
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作者：Brennan, Mark; Graves, Stephen; Spielberg, Jonars; Sanyal, Bish
作者单位：Massachusetts Institute of Technology (MIT)
摘要：What are supply chain management challenges in a lower-income economy, and how do managers at smaller firms address them? This field study presents these challenges from the perspective of the 60 managers who run firms selling irrigation equipment in Senegal. By canvasing 35 cities, we gain unique visibility into how private supply chains, on which public officials and smallholder farmers in Africa rely, effectively deliver agricultural goods. The primary challenges for managers in this supply...
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作者：Dayarian, Iman; Pazour, Jennifer
作者单位：University of Alabama System; University of Alabama Tuscaloosa; Rensselaer Polytechnic Institute
摘要：Omni-channel services, such as buy-online-pick-up-from-store, transfer the in-store logistics once completed by shoppers to retailers. To cost-effectively meet the high demands for such pickup services, we introduce a crowdsourced order-fulfillment policy that deploys in-store customers to pick items for online orders while completing their own personal shopping. As opposed to existing store fulfillment policies, this new concept utilizes in-store customers to help, not constrain, dedicated pi...
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作者：Parsa, Iman; Eftekhar, Mahyar; Corbett, Charles J.
作者单位：Arizona State University; Arizona State University-Tempe
摘要：Nonprofits' performance is often evaluated based, in part, on their program spending ratio (PSR). Yet, ranking nonprofits based on PSR has been criticized because it is an imprecise index of a nonprofit's actual social impact. Further, too much emphasis on PSR creates an incentive for nonprofits to increase their program spending at the expense of investing in overhead, regardless of the social value it generates. In extreme cases, excessive focus on PSR can create incentives to manipulate or ...
