9期

最新文章

• Maximizing Profit and Minimizing Waste with Buy-x-Get-y-Free Promotion Policies During Clearance Sales AI翻译
  作者：Liu, Fang; Sainathan, Arvind
  作者单位：Durham University
  摘要：Maximizing profit and minimizing waste (leftover inventory) can be two conflicting objectives during clearance sales. B x G y policies (buy x units at full price and get y units free) are popular promotion policies for achieving these objectives. We consider four scenarios depending on whether customers are homogeneous/heterogeneous in their valuations and whether the retailer's objective is to maximize profit/minimize waste. In each scenario, we characterize the structure of the optimal promo...
• Customer Service Operations: A Gatekeeper Framework AI翻译
  作者：Dada, Maqbool; Hathaway, Brett; Kagan, Evgeny
  作者单位：Johns Hopkins University; Brigham Young University
  摘要：Customer service has evolved beyond in-person visits and phone calls to include live chat, AI chatbots and social media, among other contact options. Service providers typically refer to these contact modalities as channels. Within each channel, customer service agents are tasked with managing and resolving a stream of inbound service requests. Each request involves milestones where the agent must decide whether to keep assisting the customer or to transfer them to a more skilled-and often cos...
• Maximizing Profit and Minimizing Waste with Buy-x-Get-y-Free Promotion Policies During Clearance Sales AI翻译
  作者：Liu, Fang; Sainathan, Arvind
  作者单位：Durham University
  摘要：Maximizing profit and minimizing waste (leftover inventory) can be two conflicting objectives during clearance sales. B x G y policies (buy x units at full price and get y units free) are popular promotion policies for achieving these objectives. We consider four scenarios depending on whether customers are homogeneous/heterogeneous in their valuations and whether the retailer's objective is to maximize profit/minimize waste. In each scenario, we characterize the structure of the optimal promo...
• Synergy in Counter-Terrorism: Airstrikes, Ground Attacks and Civilian Evacuations in Diverse Topologies AI翻译
  作者：Liu, Dehai; Rikhtehgar Berenji, Hossein; Gupta, Sushil; Chai, Ruirui
  作者单位：Pacific University; State University System of Florida; Florida International University; North China University of Water Resources & Electric Power
  摘要：Over the past two decades, there has been a rise in localized terrorist organizations that have seized control of geographical regions, leading to intricate spatial topological relations between areas controlled by terrorists and those populated by civilians. Given the complexity and duration of counter-terrorism operations, governments must continually adapt their strategies to defeat terrorists in diverse geographical configurations. These operations can be protracted and expensive, with num...
• Converting Counterfeiters in Emerging Markets to Authorized Suppliers: A New Anti-Counterfeiting Measure AI翻译
  作者：Lu, Liling; Fang, Xin; Gao, Sarah Yini; Kazaz, Burak
  作者单位：Syracuse University; Singapore Management University
  摘要：In recent years, super fakes, that is, high-quality counterfeits, have gained popularity. The ability of super fake manufacturers to produce high-quality products has inspired a novel anti-counterfeiting measure: converting counterfeiters to authorized suppliers. We develop a game-theoretic model to examine the interactions between a brand-name firm with a licit home supplier and a counterfeiter who can be potentially converted to an authorized overseas supplier. Our analysis leads to three ma...
• Empirical Evidence About Payment Term Extensions in the Reverse Factoring Context AI翻译
  作者：Wuttke, David
  作者单位：Technical University of Munich
  摘要：Reverse factoring (RF) is a highly relevant form of supply chain finance. Whereas extant analytical studies indicate how RF should enable buyers to extend payment terms, sufficient empirical evidence is lacking. To hypothesize on payment term extensions, we study three motives-financing cost, fairness, and standardization. Our empirical evidence indicates the presence of all three. It extends former analytical work on RF adoption revolving around the financing cost motive only.
• SaaS or On-premises? Compete Through Customizability, Price, and Hybrid Offerings AI翻译
  作者：Li, Nan; Jia, Kunhao; Juan, Feng
  作者单位：Lingnan University; Zhejiang Laboratory; Tsinghua University; Tsinghua Shenzhen International Graduate School; Tsinghua University
  摘要：This paper studies the competition between two software vendors: one offering software as a service (SaaS) and the other providing on-premises software, both facing software upgrades with different customizability and implementation costs. We build a theoretical model to explore the vendor's pricing and market segmentation strategies. We find that (1) enhancing the customizability of SaaS software does not necessarily benefit the SaaS vendor, nor does it necessarily harm the on-premises vendor...
• Enhancing Attraction Experiences Through Home Sharing: Evidence from Customer Review Analytics AI翻译
  作者：Xie, Karen; Liu, Jianwei
  作者单位：University of Connecticut; Dalian University of Technology
  摘要：Customer experiences largely define the success of service operations. As home sharing continues to change how consumers travel and penetrate local markets, we study the impact of home sharing on customer experiences at local travel attractions. Our empirical strategy hinges on the staggered rollout of home sharing across attractions at times. We first found that home sharing positively affects customer experiences at attractions. Using large-scale property-level customer reviews, we then trac...
• Probabilistic Selling with Customization? A Theoretical Analysis AI翻译
  作者：Yin, Zhe; Huang, Tingliang
  作者单位：Chinese Academy of Sciences; University of Science & Technology of China, CAS; University of Tennessee System; University of Tennessee Knoxville
  摘要：Customized mystery bag/box products are examples of a new business model of combining probabilistic selling and customization in practice. We develop an analytical framework to study the economic value of customized mystery bag/box products and explore the interrelationship between probabilistic selling and customization. We define probabilistic selling and customization to be complements (substitutes) as that customization increases (decreases) the value of probabilistic selling. We find that...
• Are All Generic Drugs Created Equal? An Empirical Analysis of Generic Drug Manufacturing Location and Serious Drug Adverse Events AI翻译
  作者：Noh, In Joon; Gray, John; Ball, George; Wright, Zachary; Park, Hyunwoo
  作者单位：Korea University; University System of Ohio; Ohio State University; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Brigham Young University; Seoul National University (SNU)
  摘要：Generic drugs provide lifesaving, affordable treatment to millions of people each day. Generic drug manufacturing has been steadily moving from advanced economies, such as the U.S., to emerging economies, such as India. Due to the opacity of drug supply chains, the quality risk implications of manufacturing in emerging economies have not been carefully empirically tested. This study addresses this gap. To do so, we identify a novel source of drug manufacturing location data that allows us to c...