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作者：Noh, In Joon; Gray, John; Ball, George; Wright, Zachary; Park, Hyunwoo
作者单位：Korea University; University System of Ohio; Ohio State University; Indiana University System; Indiana University Bloomington; IU Kelley School of Business; Brigham Young University; Seoul National University (SNU)
摘要：Generic drugs provide lifesaving, affordable treatment to millions of people each day. Generic drug manufacturing has been steadily moving from advanced economies, such as the U.S., to emerging economies, such as India. Due to the opacity of drug supply chains, the quality risk implications of manufacturing in emerging economies have not been carefully empirically tested. This study addresses this gap. To do so, we identify a novel source of drug manufacturing location data that allows us to c...
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作者：Wang, Xinchang; Xu, Weikun
作者单位：Washington State University
摘要：This work aims to jointly estimate the arrival rate of customers to a market and the nested logit model that forecasts hierarchical customer choices from an assortment of products. The estimation is based on censored transactional data, where lost sales are not recorded. The goal is to determine the arrival rate, customer taste coefficients, and nest dissimilarity parameters that maximize the likelihood of the observed data. The problem is formulated as a maximum likelihood estimation model th...
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作者：Li, Nan; Jia, Kunhao; Juan, Feng
作者单位：Lingnan University; Zhejiang Laboratory; Tsinghua University; Tsinghua University; Tsinghua Shenzhen International Graduate School
摘要：This paper studies the competition between two software vendors: one offering software as a service (SaaS) and the other providing on-premises software, both facing software upgrades with different customizability and implementation costs. We build a theoretical model to explore the vendor's pricing and market segmentation strategies. We find that (1) enhancing the customizability of SaaS software does not necessarily benefit the SaaS vendor, nor does it necessarily harm the on-premises vendor...
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作者：Dada, Maqbool; Hathaway, Brett; Kagan, Evgeny
作者单位：Johns Hopkins University; Brigham Young University
摘要：Customer service has evolved beyond in-person visits and phone calls to include live chat, AI chatbots and social media, among other contact options. Service providers typically refer to these contact modalities as channels. Within each channel, customer service agents are tasked with managing and resolving a stream of inbound service requests. Each request involves milestones where the agent must decide whether to keep assisting the customer or to transfer them to a more skilled-and often cos...
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作者：Xie, Karen; Liu, Jianwei
作者单位：University of Connecticut; Dalian University of Technology
摘要：Customer experiences largely define the success of service operations. As home sharing continues to change how consumers travel and penetrate local markets, we study the impact of home sharing on customer experiences at local travel attractions. Our empirical strategy hinges on the staggered rollout of home sharing across attractions at times. We first found that home sharing positively affects customer experiences at attractions. Using large-scale property-level customer reviews, we then trac...
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作者：Starr, Martin K.
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作者：Jain, Tarun; Hazra, Jishnu; Gopal, Ram
作者单位：Indian Institute of Management (IIM System); Indian Institute of Management Bangalore; Indian Institute of Management (IIM System); Indian Institute of Management Bangalore; University of Warwick
摘要：Federal agencies use reverse auctions to procure cloud infrastructure services offered by major public cloud providers such as Amazon, Google, and Microsoft. Although recent research has examined operational issues in cloud computing, these papers have not analyzed the vendor base design decisions when these cloud capacity instances are procured through the reverse auction mechanism. Therefore, several important research questions are still unaddressed. For example, how should federal clients ...
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作者：Pu, Jingchuan; Shan, Hongyu; Yuan, Tao
作者单位：State University System of Florida; University of Florida; China Europe International Business School; Nanjing University
摘要：Despite increasing investments in Environmental, Social, and Governance (ESG) initiatives and practices, firms often fail to meet public expectations, causing ESG incidents. While firms often choose to remain silent after an incident, we argue that this is not attractive to firms anymore on social media platforms, where consumers and stakeholders can freely share information and concerns. That is, firms tend to use official social media accounts to increase communication frequency and communic...
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作者：Ren, Xinyi; Evers, Philip T.; Windle, Robert J.
作者单位：University System of Ohio; Ohio State University; University System of Maryland; University of Maryland College Park
摘要：With the increasingly uncertain future of brick-and-mortar (B&M) retailing, companies are exploring new ways to avoid the high costs associated with maintaining traditional, full-service retail stores. One solution, pop-up stores, has gained popularity in recent years. This paper uses empirical evidence from a leading U.S. retailer to examine the value of pop-up retailing. Specifically, we focus on pop-up stores operated by a traditional multichannel retailer over 3 years and examine their imp...
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作者：Lejeune, Miguel A.; Margot, Francois
作者单位：George Washington University
摘要：Cardiac arrests are a significant health concern in the United States, as more than 350,000 occur annually and 90% of them are fatal. Providing quick access to automated external defibrillators is paramount since irreversible damage to vital organs occurs within minutes without cardiopulmonary resuscitation and defibrillation. We propose a novel optimization model to design a network of drones delivering automated external defibrillators in response to out-of-hospital cardiac arrests. The netw...
