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作者：Samuel, S
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作者：LengnickHall, CA
摘要：Regardless of the specific took and methods a firm adopts or what quality experts an organization follows, managing for quality and competitive advantage means a firm must become customer oriented. Unfortunately, many quality-management programs and efforts to enhance competitiveness take a rather limited view of potential customer involvement in the process. This article first examines familiar roles that customers play in both manufacturing and service organizations. Then, insights from orga...
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作者：Denison, DR
作者单位：Hitotsubashi University
摘要：Recently, organizational culture researchers have applied quantitative survey methods and identified comparative ''dimensions'' of culture in a way that appears to contradict some of the original foundations of culture research within organizational studies. This new quantitative culture research also bears a strong resemblance to earlier research on organizational climate. This article examines the implications of this development by first considering the differences between the literatures o...
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作者：McKinley, W
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作者：Barry, B; Bateman, TS
作者单位：University of North Carolina; University of North Carolina Chapel Hill
摘要：Social trap theory is the basis for an analysis of how management initiatives influence diversity-related outcomes within work organizations. Social traps are situations where decision problems involve conflicts between individual or near-term outcomes and collective or long-term consequences. The management of diversity is conceptualized in terms of the social traps created by workplace diversity issues. A social trap model is proposed that (a) identifies the defining attributes of social tra...
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作者：Clegg, S
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作者：Gunz, HP; Jalland, RM
摘要：This article examines the link between managers' careers and the strategic behavior of the companies they manage. We argue that despite the theoretical and practical importance of this topic for the strategic management of organizations, the results of research to date have been contradictory and conf using, partly because of two substantial gaps in the underpinning theory. Implicit theories about the impact of work history on managerial characteristics ore not made explicit. and a conceptual ...
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作者：Palmer, I; Dunford, R
作者单位：Victoria University Wellington
摘要：Diverse and often unacknowledged assumptions underlie the use of metaphors in the organizational change literature. This diversity is symptomatic of broader ontological and epistemological conflicts within organization theory. To gain a critical awareness of the assumptions underlying their use of metaphors. organizational analysts can use a reflexive approach. This approach entails addressing four issues: representation. enunciation. separation. and routinization. The organizational change li...
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作者：Hirsch, PM; Lounsbury, MD
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作者：Thompson, RC; Hunt, JG
作者单位：Texas Tech University System; Texas Tech University
摘要：One of the key aspects of organizational and societal interventions is different kinds of attitude change. These different kinds of change have been operationalized in terms of the well-known Alpha (a simple shift in assessment before and after the intervention). Beta (a shift in the respondent's metric with an accompanying change in distance anchors). and Gamma (a respondent's subjective redefinition of the construct) change typology. Researchers who use this typology have considered changes ...
