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作者：Banker, RD; Lee, SY; Potter, G; Srinivasan, D
作者单位：Sungshin Women's University; Cornell University
摘要：This study investigated how contingency factors such as competitive intensity, customer profile, and behavior-based control influenced the effectiveness of an outcome-based incentive plan supporting a customer-focused service strategy. Empirical analyses were based on data for 77 months from 34 outlets of a major retailer, 15 of which implemented the incentive plan, Results support theoretical predictions: the positive impact of outcome-based incentives on sales, customer satisfaction, and pro...
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作者：Lee, TW; Mitchell, TR; Wise, L; Fireman, S
作者单位：Stanford University; Stanford Medicine
摘要：We report a test of Lee and Mitchell's model of voluntary employee departure from an organization. Data gathered from interviews with nurses who had recently quit their jobs and a mailed survey were analyzed qualitatively via pattern matching and quantitatively through correlations, analysis of medians, log linear modeling, and contingency tables. Although the data generally supported the theory, several nonconfirming cases revealed ambiguities in the model and therefore opportunities for impr...
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作者：Patterson, M; Payne, R; West, M
作者单位：University of Sheffield; University of London; London School Economics & Political Science
摘要：This article contributes to debate on the measurement of organizational climate. Use of means cloaks wide variations in individual perceptions. Use of clustering techniques to identify groups of people who see climate in a similar way has been questioned because such ''collectives'' may not represent meaningful sociopsychological groups. The present work is based on the view that meaningful collectives are most likely to emerge when people work together on common tasks in relatively isolated a...
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作者：Henderson, AD; Fredrickson, JW
摘要：Early research found little relationship between CEO pay and firm performance. Therefore, resent work on CEOs' compensation has focused less on the substantive nature of the job performed by such executives and more on the social and political context in which their pay is set. This study returns attention to the substantive nature of CEOs' jobs. Specifically, we argue that CEOs are paid for the level of information processing that their jobs require. Results from four industries support this ...
