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作者：Lee, TW; Mitchell, TR; Sablynski, CJ; Burton, JP; Holtom, BC
作者单位：University of Washington; University of Washington Seattle; California State University System; California State University Sacramento; University of Washington; University of Washington Bothell; Georgetown University
摘要：This study extends theory and research on job embeddedness, which was disaggregated into its two major subdimensions, on-the-job and off-the-job embeddedness. As hypothesized, regression analyses revealed that off-the-job embeddedness was significantly predictive of subsequent voluntary turnover and volitional absences, whereas on-the-job embeddedness was not. Also as hypothesized, on-the-job embeddedness was significantly predictive of organizational citizenship and job performance, whereas o...
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作者：McFadyen, MA; Cannella, AA Jr
作者单位：North Carolina State University; Arizona State University; Arizona State University-Tempe
摘要：This study analyzed the relationship between social capital and knowledge creation at the individual level. Our limited theory of knowledge creation encompasses the number and strength of the relationships that a person maintains. Hypothesis tests in a sample of biomedical research scientists strongly supported predictions. As relationships increased in number, returns to knowledge creation diminished. Increased interactions with a single other showed a similar effect. The strength of interper...
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作者：Venkatraman, N; Lee, CH
作者单位：Boston University
摘要：We examined how network structure (density overlap and embeddedness) and technology characteristics of a platform (dominance and newness) shaped interorganizational coordination of product launches in the U.S. video game industry. We found that the developers' choices to launch games for particular game consoles were significantly explained by these four factors using multiprobability regression on a primary data set of 2,815 launches between 1995 and 2002. This analysis was complemented with ...
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作者：McNatt, DB; Judge, TA
作者单位：University System of Georgia; University of Georgia; State University System of Florida; University of Florida
摘要：In a longitudinal field experiment, we examined the generalizability of the Galatea effect to businesses. This constructive replication provides the first test of the effect of a nonfictitious, nontraining intervention on actual job performance of new and established professionals. To examine duration, we measured the effect on performance until it disappeared for the sample as a whole. The Galatea intervention bolstered self-efficacy, motivation, and performance, though this latter effect was...
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作者：Saparito, PA; Chen, CC; Sapienza, HJ
作者单位：Drexel University; Rutgers University System; Rutgers University New Brunswick; University of Minnesota System; University of Minnesota Twin Cities
摘要：Using data on 935 small firms and bank managers, we differentiated customers' relational trust in their banks from beliefs about the banks' self-interested motivations. Relational trust mediated the relationship between bank strategies (customer orientation and manager continuity) and the likelihood a firm would switch banks, and the effect of trust went beyond that of beliefs about self-interest. Further, customer orientation reduced bank switching through relational trust, whereas manager co...
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作者：Davidson, WN III; Jiraporn, P; Kim, YS; Nemec, C
作者单位：Southern Illinois University System; Southern Illinois University; Texas A&M University System; Texas A&M International University
摘要：We explore impression and earnings management via reasoning and methods grounded in ethnostatistics and agency theory. We hypothesized that earnings management occurs more frequently following duality-creating successions than otherwise because CEO-chairs have greater control of the impressions created by their firms' financial reports and are operating under greater expectations of positive results. Using a sample of 173 duality-creating succession announcements and 112 non-duality-creating s...
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作者：Conlon, DE; Van Dyne, L; Milner, M; Ng, KY
作者单位：Michigan State University; Nanyang Technological University
摘要：Expanding a conceptual framework, we differentiated services on the basis of their levels of captivity (the difficulty of a customer's leaving) and intensity (the number of services performed), arguing that context is especially critical to service delivery when these levels are high. Data from cruise ships generally supported our hypotheses. We report effects of physical and social context on evaluations made by passengers, industry experts, and government regulators. Implications for manager...
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作者：Tan, HH; Foo, MD; Kwek, MH
作者单位：National University of Singapore
摘要：We extended past research on the display of positive emotions within customer service settings by focusing on customer traits. Adopting an emotional contagion perspective, we found that customer traits relate to the display of positive emotions by the service provider. This display of positive emotions was also found to relate to customer satisfaction. Implications for emotion management and service personnel training are discussed.
