Sotto Voce: The Impacts of Technology to Enhance Worker Voice

• 成果类型: Article
• 署名作者: Adhvaryu, Achyuta; Gade, Smit; Molina, Teresa; Nyshadham, Anant
• 署名单位: University of California System; University of California San Diego; National Bureau of Economic Research; University of Hawaii System; University of Hawaii Manoa; IZA Institute Labor Economics; University of Michigan System; University of Michigan
• 刊物名称: ECONOMIC JOURNAL
• ISSN/ISSBN: 0013-0133
• DOI: 10.1093/ej/ueaf063
• 发表日期: 2026
• 关键词: management-practices

摘要

We conducted a randomised controlled trial in which we enabled workers to directly and anonymously communicate with human resources through mobile-phone-based technology. Treated workers were much more likely to know about the tool than controls, though usage was low: only 5% of treated workers reported ever using it. Despite this, turnover and absenteeism were 10% and 5% lower, respectively, for treated versus control workers. Together these findings suggest a substantial option value of enhancing worker voice, which can promote positive workplace behaviours even when workers do not directly avail themselves of the technology.