The effects of e-government on trust and confidence in government

• 成果类型: Article
• 署名作者: Tolbert, Caroline J.; Mossberger, Karen
• 署名单位: University System of Ohio; Kent State University; Kent State University Salem; Kent State University Kent; University of Illinois System; University of Illinois Chicago; University of Illinois Chicago Hospital
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/j.1540-6210.2006.00594.x
• 发表日期: 2006
• 页码: 354-369
• 关键词: political trust; leadership

摘要

Trust in government has been declining for more than three decades now. E-government has been proposed as a way to increase citizen trust in government and improve citizen evaluations of government generally. Using two-stage models to analyze recent Pew survey data, this research explores the relationship between e-government use, attitudes about e-government, and trust in government. There is a statistically significant relationship between trust and use of a local government Web site, as well as other positive assessments of federal and local governments. The evidence suggests that e-government can increase process-based trust by improving interactions with citizens and perceptions of responsiveness. The findings are theoretically important for reconciling the conflicting research on the effects of e-government and for understanding variations by level of government. Citizen attitudes toward government, including trust, are core concerns for democratic governance and public administration.