Performance Measurement in the Public Sector in England: Searching for the Golden Thread

• 成果类型: Article
• 署名作者: Micheli, Pietro; Neely, Andy
• 署名单位: Cranfield University
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/j.1540-6210.2010.02180.x
• 发表日期: 2010
• 页码: 591-600
• 关键词: government; management; state

摘要

Despite the significant volume of studies on public sector performance measurement, a paucity of empirical research describes in detail the systems and processes used at different levels of government to measure and manage performance. This study focuses on the experience of Public Service Agreements in the public sector in England. In particular, the impact of a centralized, performance measurement-driven approach on public service delivery is analyzed using case studies in a health care and a police organization. Despite efforts to introduce a golden thread to link different levels of the public sector hierarchy, in both cases, there was relatively low consistency in terms of performance indicators, targets, and priorities. Significant implications are evident for the design and role of performance targets and indicators, for the possibility to align frameworks at different levels of the public sector, and for the importance of feedback loops in measurement systems.