Wakeup Call: Strategic Management, Network Alarms, and Performance

• 成果类型: Article
• 署名作者: Walker, Richard M.; Andrews, Rhys; Boyne, George A.; Meier, Kenneth J.; O'Toole, Laurence J., Jr.
• 署名单位: University of Hong Kong; University of Hong Kong; Cardiff University; Cardiff University; Cardiff University; Texas A&M University System; Texas A&M University College Station; University System of Georgia; University of Georgia
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/j.1540-6210.2010.02201.x
• 发表日期: 2010
• 页码: 731-741
• 关键词: Public management; organizational performance; BEHAVIOR; seeking

摘要

New empirical evidence suggests that service performance is shaped by the strategies adopted by public organizations and the networking behavior of public managers. Strategy captures two central behavioral aspects of public organizations: the way in which objectives and actions are selected (processes), and an organization's approach to service delivery (content). Networking is similarly concerned with the behavior of public managers as they interact with others. These twin themes are linked in an integrated study that explores the relationship between strategy, networking, and service performance within a sample of English local governments. The results show that strategy processes based on rational planning offer long-run positive effects on public services, as does a strategic proactive stance.