Citizen, Customer, Partner: Rethinking the Place of the Public in Public Management

• 成果类型: Article
• 署名作者: Thomas, John Clayton
• 署名单位: University System of Georgia; Georgia State University
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.12109
• 发表日期: 2013
• 页码: 786-796
• 关键词: participation; coproduction; MODEL; deliberation; stakeholder; involvement; performance; DEMOCRACY; VALUES

摘要

Scholars and practitioners have long debated what role the public should play in public management. When members of the public interact with the administrative side of government, should they be treated as customers, as citizens, or in some other manner? This article takes as its premise that members of the public assume three principal roles relative to public management: as customers, as partners, and as citizens. After placing these roles in the context of the history of public administration, the article draws from recent research to recommend guidelines for how public managers can work effectively with the public in these several capacities.