Does Performance Management Lead to Better Outcomes? Evidence from the US Public Transit Industry

• 成果类型: Article
• 署名作者: Poister, Theodore H.; Pasha, Obed Q.; Edwards, Lauren Hamilton
• 署名单位: University System of Georgia; Georgia State University; University System of Georgia; Georgia State University; Texas State University System; Sam Houston State University
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.12076
• 发表日期: 2013
• 页码: 625-636
• 关键词: urban bus transit; organizational performance; STRATEGIC MANAGEMENT; local-government; service; improvement; subsidy; sector; IMPACT; POLICY

摘要

Although performance management processes are widely assumed to be beneficial in improving organizational performance in the public sector, there is insufficient empirical evidence to back this claim. In this article, the authors examine the impact of performance management practices on organizational effectiveness in a particular segment of the public transit industry in the United States. The analysis utilizes original survey data on performance management practices comprising both strategy formulation and performance measurement in 88 small and medium-sized local transit agencies in conjunction with comparative outcome data drawn from the National Transit Database maintained by the Federal Transit Administration. The results provide evidence that more extensive use of performance management practices does in fact contribute to increased effectiveness in this segment of the transit industry.