The Impact of Performance Management on Performance in Public Organizations: A Meta-Analysis

• 成果类型: Article
• 署名作者: Gerrish, Ed
• 署名单位: University of South Dakota
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.12433
• 发表日期: 2016
• 页码: 48-66
• 关键词: government performance; local-government; results act; incentives; sector; ACCOUNTABILITY; counties; compstat; crime; lead

摘要

Performance-based management is pervasive in public organizations; countless governments have implemented performance management systems with the hope that they will improve organizational effectiveness. However, there has been little comprehensive review of their impact. This article conducts a meta-analysis on the impact of performance management on performance in public organizations. It contributes to the current literature in three ways. First, it examines the effect of the average performance management system. Second, it examines the influence of management: whether beneficial performance management practices moderate the average effect. Third, it examines the effect of time on performance management. Using 2,188 effects from 49 studies, the analysis finds that performance management has a small average effect. However, the effect is substantially larger when indicators of best practices in high-quality studies are included, indicating that management practices have an important impact on the effectiveness of performance management systems. Evidence for the effect of time is mixed.