Red Tape: Developing and Validating a New Job-Centered Measure

• 成果类型: Article
• 署名作者: van Loon, Nina M.; Leisink, Peter L. M.; Knies, Eva; Brewer, Gene A.
• 署名单位: Aarhus University; Utrecht University; Utrecht University; University System of Georgia; University of Georgia
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.12569
• 发表日期: 2016
• 页码: 662-673
• 关键词: covariance structure-analysis; FIT INDEXES; perceptions; Managers

摘要

Red tape studies typically focus on burdensome rules that have negative effects on organizations, as perceived by managers. The one-item general red tape scale is representative of this approach. However, scholars have called for improved measures that address the scale's shortcomings. This article introduces a new measurement scale that features (1) red tape as a two-dimensional construct that includes compliance burden and lack of functionality and (2) a job-centered approach that measures red tape as experienced by employees in their jobs rather than more generally in the organization. A set of survey questions derived from interviews with government employees was validated using data from 1,203 government employees. The findings indicate that the two-dimensional job-centered red tape scale is reliable and valid. The authors conclude that this measure can improve research and be used by managers for a quick scan to detect the location and severity of red tape.