Collaborative Innovation, New Technologies, and Work Redesign

• 成果类型: Article
• 署名作者: Lindsay, Colin; Findlay, Patricia; McQuarrie, Johanna; Bennie, Marion; Corcoran, Emma Dunlop; Van Der Meer, Robert
• 署名单位: University of Strathclyde; University of Strathclyde; University of Strathclyde; University of Strathclyde; University of Strathclyde
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.12843
• 发表日期: 2018
• 页码: 251-260
• 关键词: cross-sector collaborations; public-sector; FUTURE-RESEARCH; services; MARKET

摘要

Stakeholders agree on the need to promote innovation in work organization in public services. This article deploys the concept of collaborative innovation to discuss employees' and managers' experiences of a major technology-driven work redesign project within National Health Service pharmacy services in Scotland. The authors draw on extant literature on New Public Management (NPM) and collaborative approaches to innovation to frame more than 40 in-depth interviews with managers and employees. They find that key components of collaborative innovation-related to joint problem-solving, interdisciplinary working, and mutual learning-were important to the success of the redesign project and had positive impacts on job quality for some employees. The authors argue that researchers and policy makers should look beyond NPM-driven models that have dominated some areas of the public innovation literature to consider the potential added value of collaborative innovation to improving both work and service delivery in the public sector.