Framing Effects under Different Uses of Performance Information: An Experimental Study on Public Managers

• 成果类型: Article
• 署名作者: Belardinelli, Paolo; Belle, Nicola; Sicilia, Mariafrancesca; Steccolini, Ileana
• 署名单位: Bocconi University; Scuola Superiore Sant'Anna; University of Bergamo
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.12969
• 发表日期: 2018
• 页码: 841-851
• 关键词: personal involvement; Cognitive biases; decision-making; systems; CHOICE; PSYCHOLOGY; THOUGHTS; frames

摘要

Combining insights from public administration, accounting, and psychology, this article explores the microprocesses by which public managers use performance information, investigating whether the type of performance information use and the request to justify decisions affect the way in which information is processed. The study draws on data from a series of artifactual survey experiments with Italian municipal executives. Findings show that managers process information differently under ex post rather than ex ante performance information uses. More specifically, managers are more likely to be subject to framing bias under ex post than under ex ante uses of performance information. This interaction seems to be robust when subjects are asked to provide justification for their decisions.