Behavioral Public Administration ad fontes: A Synthesis of Research on Bounded Rationality, Cognitive Biases, and Nudging in Public Organizations

• 成果类型: Article
• 署名作者: Battaglio, R. Paul, Jr.; Belardinelli, Paolo; Belle, Nicola; Cantarelli, Paola
• 署名单位: University of Texas System; University of Texas Dallas; Bocconi University; Scuola Superiore Sant'Anna; Scuola Superiore Sant'Anna
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.12994
• 发表日期: 2019
• 页码: 304-320
• 关键词: expectancy-disconfirmation theory; performance-related pay; citizen satisfaction; managerial performance; service motivation; field experiment; decision-making; blame avoidance; POLICY; INFORMATION

摘要

This article provides a comprehensive overview of how policy makers, practitioners, and scholars can fruitfully use behavioral science to tackle public administration, management, and policy issues. The article systematically reviews 109 articles in the public administration discipline that are inspired by the behavioral sciences to identify emerging research trajectories, significant gaps, and promising applied research directions. In an attempt to systematize and take stock of the nascent behavioral public administration scholarship, the authors trace it back to the seminal works of three Nobel Laureates-Herbert Simon, Daniel Kahneman, and Richard Thaler-and their work on bounded rationality, cognitive biases, and nudging, respectively. The cognitive biases investigated by the studies reviewed fall into the categories of accessibility, loss aversion, and overconfidence/optimism. Nudging and choice architecture are discussed as viable strategies for leveraging these cognitive traps in an attempt to alter behavior for the better, among both citizens and public servants.