Social Media and Value Conflicts: An Explorative Study of the Dutch Police

• 成果类型: Article
• 署名作者: de Graaf, Gjalt; Meijer, Albert
• 署名单位: Vrije Universiteit Amsterdam; Utrecht University
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.12914
• 发表日期: 2019
• 页码: 82-92
• 关键词: adoption; promise; work

摘要

The use of social media produces new value conflicts in public governance. The police force is a public organization directly confronted with these changes. However, there is no systematic understanding of these cot fiat in daily police practice or of the coping strategies used. This article presents an explorative understanding of the value conflicts and coping strategies within the police force by combining the literature on social media use in the public sector and the literature on value conflicts and by conducting a case study within the Dutch police. The empirical ndings show, first, a growing emphasis on conflicts related to the values that are strongly embedded in social media use specifically conflicts between efficiency and participation and between transparency and lawfulness. Second, although dynamic coping strategies were expected, the research reveals that the police often use a conservative coping strategy to deal with these rapid changes.