Stereotypes in Context: How and When Do Street-Level Bureaucrats Use Class Stereotypes?
成果类型：
Article
署名作者：
Harrits, Gitte Sommer
署名单位：
Aarhus University
刊物名称：
PUBLIC ADMINISTRATION REVIEW
ISSN/ISSBN：
0033-3352
DOI：
10.1111/puar.12952
发表日期：
2019
页码：
93-103
关键词：
摘要：
Stereotype use in street-level work and discretionary judgments is important because of the possible introduction of bias. This article contributes to the study of stereotypes in street-level work by suggesting that stereotypes are related to both cognitive and social uncertainties. A distinction between uncontrolled stereotype activation in the interpretation of information and controlled stereotype application in decision making is made to allow for a more nuanced study A unique design combining semistructured interviews and a vignette experiment is presented to accommodate this theoretical framework. Results show that stereotype activation is conditioned by class difference and involves both categorization and simplified assumptions. Stereotype application is conditioned by class en well en by the homogeneity of the social contexts of street -level institutions. These results suggest that in order to decrease stereotypical bias in frontline encounters, one solution may be to increase social heterogeneity.
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