Nonprofit Service Continuity and Responses in the Pandemic: Disruptions, Ambiguity, Innovation, and Challenges

• 成果类型: Editorial Material
• 署名作者: Shi, Yu; Jang, Hee S.; Keyes, Laura; Dicke, Lisa
• 署名单位: University of North Texas System; University of North Texas Denton; University of North Texas System; University of North Texas Denton
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13254
• 发表日期: 2020
• 页码: 874-879
• 关键词: management

摘要

This Viewpoint essay examines the service delivery responses of nonprofit organizations that offer homeless support services amid the COVID-19 pandemic. Government mandates and severe human needs have forced nonprofits to adapt quickly. Literature reviews provide little information about how nonprofits should manage service continuity under pandemics. Data collected from websites and interviews with nonprofits executives provide an understanding of adaptations and innovations. The study uses a crisis response model-Disruptions-Ambiguities-Innovations-Challenges (DAIC)-to demonstrate how social service nonprofits are responding to challenges under COVID-19. Lessons learned are useful for scholars and practitioners to understand ways nonprofits have remained agile and innovative.