Collaborative Innovation in Labor Market Inclusion

• 成果类型: Article
• 署名作者: Lindsay, Colin; Pearson, Sarah; Batty, Elaine; Cullen, Anne Marie; Eadson, Will
• 署名单位: University of Strathclyde; University of Strathclyde; Sheffield Hallam University; University of Sheffield; University of Strathclyde; Sheffield Hallam University; University of Sheffield
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13338
• 发表日期: 2021
• 页码: 925-934
• 关键词: street-level practice; public-sector; services; coproduction; PERSONALIZATION; activation

摘要

This article deploys the concept of collaborative innovation to discuss key stakeholders' and service users' experiences of innovative labor market inclusion services. We draw on work by Sorensen and Torfing (2011, 2016, 2017) to frame collaborative innovation as a distinctive approach to the coproduction of services that respond to user needs, and highlight the importance of governance and leadership practices that foster mutual learning and boundary spanning innovation. The article reports on 102 interviews with service users (in this case, unemployed lone parents) and 117 interviews with key stakeholders involved in local partnerships. We identify benefits from such collaborative approaches in terms of innovative service design and positive outcomes for service users. We conclude that policy makers should consider the potential added value of collaborative innovation in labor market inclusion.