Just or Unjust? How Ideological Beliefs Shape Street-Level Bureaucrats' Perceptions of Administrative Burden

• 成果类型: Article
• 署名作者: Bell, Elizabeth; Ter-Mkrtchyan, Ani; Wehde, Wesley; Smith, Kylie
• 署名单位: University System of Ohio; Miami University; New Mexico State University; East Tennessee State University; University of Oklahoma System; University of Oklahoma - Norman
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13311
• 发表日期: 2021
• 页码: 610-624
• 关键词: public support; randomized experiment; Red tape; partisanship; services; sector; REFORM; POLICY; RACE

摘要

Existing research finds that increases in administrative burden reduce client access, political efficacy, and equity. However, extant literature has yet to investigate how administrative burden policies are interpreted by street-level bureaucrats (SLB), whose values and beliefs structure uses of discretion and client experiences of programs. In this article, we utilize quantitative and qualitative data to examine SLB policy preferences regarding administrative burden in Oklahoma's Promise-a means-tested college access program. Our findings demonstrate that SLB in our sample interpret administrative burden policies through the lens of political ideology. Conservative SLB express significantly more support for administrative burden policies, arguing that these policies prevent fraud and demonstrate client deservingness. In contrast, predominantly liberal SLB justify opposition to administrative burden by arguing that the requirements undermine social equity. Together, our findings reveal that SLB political ideology shapes interpretations of administrative burden and perceptions of client deservingness in Oklahoma's Promise.