In search of the silver-lining: Police officers' attributions and responses to stakeholder critique

• 成果类型: Article
• 署名作者: Horton, Kate E.; Jacobs, Gabriele; Bayerl, P. Saskia; Gasco-Hernandez, Mila; Rothengatter, Marloes; Elliott, Karen; Giljohann, Stefanie; Rus, Claudia Lenuta
• 署名单位: Universidade Federal de Pernambuco; Erasmus University Rotterdam; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam; Sheffield Hallam University; State University of New York (SUNY) System; University at Albany, SUNY; State University of New York (SUNY) System; University at Albany, SUNY; Tilburg University; University of Birmingham; Technical University of Berlin; Babes Bolyai University from Cluj; Universidade Federal de Pernambuco
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13753
• 发表日期: 2025
• 页码: 93-106
• 关键词: DIRTY WORK; motivation; IDENTITY; satisfaction; legitimacy; GOVERNMENT; CITIZEN; IMPACT; media

摘要

Tensions between police organizations and (community) stakeholders have taken center stage in recent years, with an escalation in protests and divisive rhetoric observed in many countries. Using attribution theory, this study examines how police officers interpret negative stakeholder feedback and how these interpretations shape their behavioral responses. Qualitative analysis based on 148 interviews with European police officers shows that officers make six different attributions about the causes of stakeholder critique, and that these have direct implications for their behavioral responses. In particular, these different attribution patterns are found to play a critical and hitherto unrecognized role in shaping police-stakeholder relations and organizational learning among police forces.