Trauma-informed organizational climate and its impact on first responder burnout during COVID-19

• 成果类型: Article
• 署名作者: Headley, Andrea M.; Witkowski, Kaila; Remington, Christa; Ganapati, N. Emel; Contreras, Santina L.
• 署名单位: Georgetown University; State University System of Florida; Florida Atlantic University; State University System of Florida; University of South Florida; State University System of Florida; Florida International University; University of Southern California
• 刊物名称: PUBLIC ADMINISTRATION REVIEW
• ISSN/ISSBN: 0033-3352
• DOI: 10.1111/puar.13764
• 发表日期: 2025
• 页码: 144-164
• 关键词: DEMANDS-RESOURCES MODEL; JOB DEMANDS; child-welfare; culture; HEALTH; care; stress; sector; CONSEQUENCES; compassion

摘要

First responders experience work-related challenges in higher magnitudes than other occupations. Organizational elements may mitigate or exacerbate burnout for first responders during public health emergencies (e.g., COVID-19). This mixed methods study of first responders in the United States aims to (1) assess the relationship between a trauma-informed organizational climate (TIC) and burnout; (2) analyze the moderating effect of TIC on role strain and burnout; and (3) identify how a TIC can mitigate contributors to burnout. Survey data (n = 3,517) of first responders demonstrate that a TIC (of safety, trust, choice, collaboration, and empowerment) negatively correlates with burnout. Further, a TIC moderates the positive relationship between role strain and burnout. Interviews of first responders (n = 91) reveal that fewer employee interactions, lack of rule-following behaviors, impaired communication, staffing shortages, and limited time off contribute to burnout. Open communication, resource provision, collaboration opportunities, and creative problem-solving enhance work climate.