Sources of public service improvement: A critical review and research agenda

• 成果类型: Article; Proceedings Paper
• 署名作者: Boyne, GA
• 署名单位: Cardiff University
• 刊物名称: JOURNAL OF PUBLIC ADMINISTRATION RESEARCH AND THEORY
• ISSN/ISSBN: 1053-1858
• DOI: 10.1093/jopart/mug027
• 发表日期: 2003
• 页码: 367-394
• 关键词: ORGANIZATIONAL PERFORMANCE; Hospital Performance; school size; EFFICIENCY; determinants; QUALITY; achievement; COMPETITION; management; education

摘要

Evidence from sixty-five empirical studies of the determinants of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement.