TOWARD A PROCESS-BASED, INTERPRETIVE UNDERSTANDING OF HOW COLLABORATIVE GROUPS DEAL WITH ICT INTERRUPTIONS

• 成果类型: Article
• 署名作者: Tiilikainen, Sanna; Tuunainen, Virpi Kristina; Sarker, Suprateek; Arminen, Ilkka
• 署名单位: Aalto University; Aalto University; University of Virginia; University of Helsinki
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.25300/MISQ/2023/16434
• 发表日期: 2024
• 页码: 167-218
• 关键词: task complexity; COORDINATION; CONSTRUCTION; systems

摘要

Contemporary knowledge workers collaborating in hybrid work environments need to frequently deal with ICT interruptions. This can potentially lead to disruptions in the collaboration process, particularly in synchronous collaboration contexts. How do knowledge workers deal with such interruptions to ensure the smooth continuation of their collaboration? Previous studies, for the most part, suggest that interruptions are likely to negatively affect the process of collaboration, yet we see that in many instances, knowledge workers continue to collaborate smoothly despite receiving ICT interruptions and even attending to them. In other words, ICT interruptions do not always discernibly affect the collaborative process. In this paper, sensitized by concepts from Goffman's work, we offer a novel understanding of how group members can seamlessly handle ICT interruptions, avoiding and, in certain cases, recovering from serious disruptions in collaboration.