T ECHNOLOGY-C ENTRIC C ONTESTATION OVER S YMBOLIC AND S OCIAL B OUNDARIES : T HE S OCIAL J USTICE I MPLICATIONS OF COVID-19 C ONTACT T RACING T ECHNOLOGIES

• 成果类型: Article
• 署名作者: Min, Semi; Levina, Natalia; Lifshitz, Hila
• 署名单位: University of Minnesota System; University of Minnesota Twin Cities; New York University; University of Warwick
• 刊物名称: MIS QUARTERLY
• ISSN/ISSBN: 0276-7783
• DOI: 10.25300/MISQ/2024/18313
• 发表日期: 2024
• 关键词: information-technology; Social media; boundary resources; DIGITAL INEQUALITY; POWER; systems; implementation; DESTIGMATIZATION; TRANSFORMATION; CONSTRUCTION

摘要

Information systems (IS) can amplify or reduce social justice by limiting or expanding access to material and nonmaterial resources. Using the lens of symbolic and social boundaries, we focus on the role of cultural discourse in demarcating and contesting boundaries associated with IS design and adoption. We examine news media-based journalistic discourse surrounding contact tracing systems implemented in South Korea and Singapore during the COVID-19 pandemic to develop a process model of technology- centric contestation. We found that public contestation over competing societal values, including public health, individual rights, and social justice, influenced how contact tracing systems were adopted and redesigned. Through the (re)design and adoption actions, symbolic and social boundaries were demarcated and contested. Our study illustrates the critical role of news media in counteracting the consequences of IS design and adoption decisions that limit access to resources for marginalized social groups.