The role of participation and control in the effects of computer monitoring on fairness perceptions, task satisfaction, and performance
成果类型：
Article
署名作者：
Douthitt, EA; Aiello, JR
署名单位：
Rutgers University System; Rutgers University New Brunswick; Rutgers University System; Rutgers University New Brunswick
刊物名称：
JOURNAL OF APPLIED PSYCHOLOGY
ISSN/ISSBN：
0021-9010
DOI：
10.1037//0021-9010.86.5.867
发表日期：
2001
页码：
867-874
关键词：
摘要：
Procedural justice and social facilitation theories were used to investigate effects of 2 kinds of process control on fairness perceptions, task satisfaction and performance of complex, computer-monitored tasks. A laboratory study manipulated participation (high or low voice) and monitoring approach (monitoring, control over monitoring, or no monitoring). High-voice participants perceived higher justice. Monitored participants reported higher satisfaction with high voice and lower satisfaction with low voice. Task performance was poorer for monitored participants unless they had control over monitoring. Among those with control, performance was not impaired for higher baseline performers. The 2 kinds of process control had different effects on the outcome variables. Results suggest the value of considering variations in the kinds of control provided and the justice principles that may apply in predicting effects of monitoring procedures.
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