Reciprocation of perceived organizational support

• 成果类型: Article
• 署名作者: Eisenberger, R; Armeli, S; Rexwinkel, B; Lynch, PD; Rhoades, L
• 署名单位: University of Delaware
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037//0021-9010.86.1.42
• 发表日期: 2001
• 页码: 42-51

摘要

Four hundred thirteen postal employees were surveyed to investigate reciprocation's role in the relationships of perceived organizational support (POS) with employees' affective organizational commitment and job performance. The authors found that (a) POS was positively related to employees' felt obligation to care about the organization's welfare and to help the organization reach its objectives: (b) felt obligation mediated the associations of POS with affective commitment, organizational spontaneity, and in-role performances and (c) the relationship between POS and felt obligation increased with employees' acceptance of the reciprocity norm as applied to work organizations. Positive mood also mediated the relationships of POS with affective commitment and organizational spontaneity. The pattern of findings is consistent with organizational support theory's assumption that POS strengthens affective commitment and performance by a reciprocation process.