Bridging faultlines by valuing diversity: Diversity beliefs, information elaboration, and performance in diverse work groups

• 成果类型: Article
• 署名作者: Homan, Astrid C.; van Knippenberg, Daan; Van Kleef, Gerben A.; De Dreu, Carsten K. W.
• 署名单位: University of Amsterdam; Erasmus University Rotterdam - Excl Erasmus MC; Erasmus University Rotterdam
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/0021-9010.92.5.1189
• 发表日期: 2007
• 页码: 1189-1199
• 关键词: diversity; FAULTLINES; diversity beliefs; INFORMATION ELABORATION; TEAM PERFORMANCE

摘要

Although there are numerous potential benefits to diversity in work groups, converging dimensions of diversity often prevent groups from exploiting this potential. In a study of heterogeneous decision-making groups, the authors examined whether the disruptive effects of diversity faultlines can be overcome by convincing groups of the value of diversity. Groups were persuaded either of the value of diversity or the value of similarity for group performance, and they were provided with either homogeneous of heterogeneous information. As expected, informationally diverse groups performed better when they held pro-diversity rather than pro-similarity beliefs, whereas the performance of informationally homogeneous groups was unaffected by diversity beliefs. This effect was mediated by group-level information elaboration, Implications for diversity management in organizations are discussed.