Out of Control: A Self-Control Perspective on the Link Between Surface Acting and Abusive Supervision

• 成果类型: Article
• 署名作者: Yam, Kai Chi; Fehr, Ryan; Keng-Highberger, Fong T.; Klotz, Anthony C.; Reynolds, Scott J.
• 署名单位: National University of Singapore; University of Washington; University of Washington Seattle; Oregon State University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/apl0000043
• 发表日期: 2016
• 页码: 292-301
• 关键词: ABUSIVE SUPERVISION; self-control; surface acting; ego depletion

摘要

In this study, we examined how leaders' customer interactions influence their tendency to abuse their followers. Specifically, we drew from ego-depletion theory to suggest that surface acting during customer interactions depletes leaders of their self-control resources, resulting in elevated levels of abusive supervision. Furthermore, we hypothesized that the effect of surface acting on abusive supervision is moderated by leaders' trait self-control, such that leaders with high trait self-control will be less affected by the depleting effects of surface acting than their peers. Results from a multiwave, multisource leader-follower dyad study in the service and sales industries provided support for our hypotheses. This research contributes to several literatures, particularly to an emerging area of study-the antecedents of leaders' abusive behaviors.