The Long Road to Employment: Incivility Experienced by Job Seekers

• 成果类型: Article
• 署名作者: Ali, Abdifatah A.; Ryan, Ann Marie; Lyons, Brent J.; Ehrhart, Mark G.; Wessel, Jennifer L.
• 署名单位: Michigan State University; Simon Fraser University; California State University System; San Diego State University; University System of Maryland; University of Maryland College Park
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/apl0000055
• 发表日期: 2016
• 页码: 333-349
• 关键词: job search incivility; GOAL ORIENTATION; job search self-efficacy; job search intensity

摘要

This study addresses how job seekers' experiences of rude and discourteous treatment-incivility-can adversely affect self-regulatory processes underlying job searching. Using the social-cognitive model (Zimmerman, 2000), we integrate social-cognitive theory with the goal orientation literature to examine how job search self-efficacy mediates the relationship between incivility and job search behaviors and how individual differences in learning goal orientation and avoid-performance goal orientation moderate that process. We conducted 3 studies with diverse methods and samples. Study 1 employed a mixed-method design to understand the nature of incivility within the job search context and highlight the role of attributions in linking incivility to subsequent job search motivation and behavior. We tested our hypotheses in Study 2 and 3 employing time-lagged research designs with unemployed job seekers and new labor market entrants. Across both Study 2 and 3 we found evidence that the negative effect of incivility on job search self-efficacy and subsequent job search behaviors are stronger for individuals low, rather than high, in avoid-performance goal orientation. Theoretical implications of our findings and practical recommendations for how to address the influence of incivility on job seeking are discussed.