Multisource Feedback, Human Capital, and the Financial Performance of Organizations

• 成果类型: Article
• 署名作者: Kim, Kyoung Yong; Atwater, Leanne; Patel, Pankaj C.; Smither, James W.
• 署名单位: City University of Hong Kong; University of Houston System; University of Houston; Villanova University; La Salle University
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/apl0000125
• 发表日期: 2016
• 页码: 1569-1584
• 关键词: multisource feedback; 360 feedback; purpose of multisource feedback; organizational performance

摘要

We investigated the relationship between organizations' use of multisource feedback 9MSF) programs and their financial performance. We proposed a moderated mediation framework in which the employees' ability and knowledge sharing mediate the relationship between MSF and organizational performance and the purpose for which MSF is used moderates the relationship of MSF with employees' ability and knowledge sharing. With a sample of 253 organizations representing 8,879 employees from 2005 to 2007 in South Korea, we found that MSF had a positive effect on organizational financial performance via employees' ability and knowledge sharing. We also found that when MSF was used for dual purpose 9both administrative and developmental purposes), the relationship between MSF and knowledge sharing was stronger, and this interaction carried through to organizational financial performance. However, the purpose of MSF did not moderate the relationship between MSF and employees' ability. The theoretical relevance and practical implications of the findings are discussed.