Rude Color Glasses: The Contaminating Effects of Witnessed Morning Rudeness on Perceptions and Behaviors Throughout the Workday

• 成果类型: Article
• 署名作者: Woolum, Andrew; Foulk, Trevor; Lanaj, Klodiana; Erez, Amir
• 署名单位: University of North Carolina; University of North Carolina Wilmington; University System of Maryland; University of Maryland College Park; State University System of Florida; University of Florida
• 刊物名称: JOURNAL OF APPLIED PSYCHOLOGY
• ISSN/ISSBN: 0021-9010
• DOI: 10.1037/apl0000247
• 发表日期: 2017
• 页码: 1658-1672
• 关键词: rudeness; ESM; CORE SELF-EVALUATIONS; perceptions; primary appraisal

摘要

Using an experimental experience sampling design, we investigate how witnessing morning rudeness influences workers' subsequent perceptions and behaviors throughout the workday. We posit that a single exposure to rudeness in the morning can contaminate employees' perceptions of subsequent social interactions leading them to perceive greater workplace rudeness throughout their workday. We expect that these contaminated perceptions will have important ramifications for employees' work behaviors. In a 10-day study of 81 professional and managerial employees, we find that witnessed morning rudeness leads to greater perceptions of workplace rudeness throughout the workday and that those perceptions, in turn, predict lower task performance and goal progress and greater interaction avoidance and psychological withdrawal. We also find that the contaminating effect of morning rudeness depends on core self-evaluations (CSE)-employees high (vs. low) in CSE are affected less by exposure to morning rudeness. We discuss implications for practice and theory.