MANAGERIAL 3RD-PARTY DISPUTE INTERVENTION - A PRESCRIPTIVE MODEL OF STRATEGY SELECTION

• 成果类型: Article
• 署名作者: ELANGOVAN, AR
• 刊物名称: ACADEMY OF MANAGEMENT REVIEW
• ISSN/ISSBN: 0363-7425
• DOI: 10.2307/258957
• 发表日期: 1995
• 页码: 800-830
• 关键词: CONFLICT; fairness; ORGANIZATIONS; perceptions; RESOLUTION; Mediation; roles

摘要

This article proposes a prescriptive model to guide managers' interventions in disputes between subordinates in organizations. Toward this end (a) successful resolution is defined from a prescriptive stand-point, (b) a set of distinct intervention strategies is identified. (c) the key factors that generally affect success in intervention are identified, (d) a set of rules to govern the selection process is generated. and (e) a decision tree to prescribe the appropriate intervention strategy in different dispute situations is developed.